- Windstream Communications (Richmond, VA)
- …Assist SMB Sales Teams with proposal generation and order configuration + Responsible for Root Cause Analysis that includes tracking and categorizing of ... support requests + Provide training and process improvement recommendations and documentation review Manage SMB Support projects as assigned + Required Skills Candidates should possess excellent verbal and written communication skills as well as effective… more
- CARMAX (Richmond, VA)
- …opportunities + Monitor key performance metrics to identify areas of process failure through root cause analysis + Consult on efforts to optimize cost, ... quality, and speed through the design of work; focus areas including but not limited to Human Factors and Ergonomics, Facility Layout and Design, Operations Research, etc. + Assist in continuous improvement efforts in the Service Operations and Logistics… more
- Amazon (Sterling, VA)
- …the data center, escalating to the Data Center Facility Manager as needed * Perform root cause analysis of equipment failures * Troubleshoot and report of ... facility and data sever-level events within internal SLA * Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams * Provide training and guidance to Engineering Operations Technicians * Ensure… more
- Amazon (Herndon, VA)
- …rapid and increasing growth in systems and traffic - Drive expedient resolution and root cause analysis for critical issues affecting your services - ... Mentor and develop a team of Operational Engineers with an emphasis on providing dial tone services - Bring continuous improvement to operational processes - Balance raw up-front dollar cost with usability, operability and TCO, both in datacenters and on-site… more
- Amazon (Herndon, VA)
- …job responsibilities As a Data Center Controls Engineer you will: * Troubleshoot and perform Root Cause Analysis or Corrective Action for BMS and EPMS ... related issues in AWS data centers. * Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. * Provide technical assistance and support to… more
- Amazon (Arlington, VA)
- …difficult legal issues with external providers, internal legal, and business customers, conducting root cause analysis , and developing mechanisms to fix ... these defects. * Serve as US Immigration SME for Mergers, Acquisitions, and other entity expansion work, analyzing US immigration impacts of mergers, acquisitions, new and in-country entity expansions, defining customer immigration paths and managing case… more
- Windstream Communications (Richmond, VA)
- …practices for troubleshooting steps, incident resolutions, and contribute extensively to in-depth root cause analysis for critical service incidents. + ... Develop and maintain comprehensive, highly detailed documentation for implemented configurations, complex network diagrams (as needed), and proactively establish and refine standard operating procedures (SOPs). + Champion the continuous enrichment of the… more
- BAE Systems (Herndon, VA)
- …Provide operations and maintenance support to the DCS hosting platform solutions. + Conduct root cause analysis of noted system performance an operational ... issue. + Experience with patching and routine platform reboots across the hosting environment. + Monitor the performance systems to analyze the metrics produced to identify areas of improvements and report potential anomalies. + Emergency after hours… more
- Amazon (Culpeper, VA)
- …and rack ATS replacements - Provide support to Data Center Operations technicians - Perform root cause analysis of equipment failures - Ensure all safety ... procedures are adhered to while performing work - Write procedures - Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights) - Take daily operational readings of all mechanical and electrical equipment through routine rounds/log to include but… more
- Eliassen Group (Richmond, VA)
- …+ Ensure system security, deploy patches, and manage backups and restorations. + Perform root cause analysis and implement preventive techniques. + Develop ... and maintain technical support documentation. + Collaborate with vendors and IT entities to troubleshoot and resolve issues. + Participate in project teams to deliver new functionality and support corporate initiatives. + Provide 24/7 on-call rotation support… more