- Amazon (Seattle, WA)
- …and performance monitoring * Establish standardized processes for defect taxonomy, tracking, root cause analysis , and resolution across teams * ... Coordinate cross-functional efforts, including "Walk the Store" exercises, to identify and address quality gaps * Partner with Trust & Safety and operational teams to ensure compliance and content appropriateness for PVA house ads * Manage responses to VOC Ad… more
- Amazon (Seattle, WA)
- …'mean time to engagement' and 'mean time to communication' for all incident types * Facilitate Root Cause Analysis and Post Event Reviews after each event to ... minimize recurrence * Work with key stakeholders across AWS as advocates on behalf of customers to drive improvements in their AWS experience and develop mechanisms that support and improve E2M's ability to deliver on that objective * Analyze data trends on… more
- Amazon (Seattle, WA)
- …in clear and concise language - Support operations including failure mode and root cause analysis , maintenance and troubleshooting support, and operating ... procedure review for both mechanical and electrical issues - Incorporate customer feedback to improve product reliability and availability - Contribute to our global knowledge base and drive continuous improvement at scale A day in the life A Principal,… more
- Chenega Corporation (WA)
- …using Oracle SQL Developer. + Debug JIRA issues, validate requirements in Confluence and perform root cause analysis to provide bug fixes. + Work with ... integration frameworks including EDI, JSON, XML, REST, SOAP etc. + Merge code between different branches and manage revisions using Perforce(P4V). + Participate in client meetings, design sessions, deployments, production support activities and on-call… more
- Fujifilm (Olympia, WA)
- …+ Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem ... solving. + Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly. Must be prepared to work odd hours and overtime hours on occasion and travel as required. + Responsible for maintaining exceptional… more
- Cardinal Health (Olympia, WA)
- …processes, and enhance patient experience within the patient support program. + Use root - cause analysis to investigate and resolve issues affecting patient ... access. + Build and maintain professional relationships with all internal and external stakeholders, including case management, patient support services, medical, sales, market access, insurance companies, specialty pharmacies, and office coordinators. +… more
- Qualtrics (Seattle, WA)
- …projects across new and existing environments + Enhance network resilience by performing root cause analysis and driving postmortem learnings into system ... design + Champion best practices for Infrastructure as Code and change management processes + Own and maintain network reliability through regular patching, configuration updates, and proactive lifecycle management of hardware and software components + Support… more
- Amazon (Seattle, WA)
- …reviewing code of other members, writing well structured and optimized code, performing root cause analysis on operational events, providing project updates ... to leadership and other team members. This position involves on-call responsibilities, typically for one week every 6-7 weeks. About the team Our vision is to provide products and services for global customers of all types and sizes in a way that creates… more
- Chewy (Bellevue, WA)
- …Conduct process audits, identify inefficiencies, and recommend data-driven improvements grounded in root cause analysis . + Communicate project timelines, ... risks, and progress clearly to technical and non-technical customers alike. + Champion data governance, metric consistency, and quality assurance standard methodologies across the BIE function. **What You'll Need:** + Bachelor's degree or equivalent experience… more
- Amazon (Seattle, WA)
- …to while performing work. - Perform basic support concepts such as ticketing systems, root cause analysis , change management creation, writing procedures and ... building management systems. - Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. - Maintain data center critical infrastructure equipment… more
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