- Cognizant (Albany, NY)
- …workflows . 5+ Experience with CXone Studio scripting and advanced contact routing . 5+ years in software development using programming languages like JavaScript, ... Java, or C# . Strong knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools . Solid understanding of REST API's and experience integrating with Web Services . Strong knowledge of CCaaS architecture and… more
- Evolent (Albany, NY)
- …Insight: Deep understanding of contact center operations, including call routing , queuing, reporting, and analytics. * Cross-Functional Collaboration: Proven ... experience working with cross-functional teams, including IT, business stakeholders, and third-party vendors. * IT Service Management: Familiarity with IT Service Management (ITSM) frameworks and methodologies. * Security Awareness: Knowledge of IT security… more
- New York State Civil Service (Rochester, NY)
- …collection, clerical processing of information, fleet and crew dispatching or routing , school bus transportation administration, transportation related to travel and ... tourism, construction inspection, preparation of non- narrative statistical or tabular reports, route sales/delivery, product distribution/warehousing or other similar work that did not involve analytical techniques, the preparation of written material,… more
- Fresenius Medical Center (Rochester, NY)
- …DOT logs and/or electronic capture applications preferred. + Experience with Routing software/fleet management and on-board fleet management systems. + Strong ... communication skills and a professional demeanor at all times. + Strong customer service skills. The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience,… more
- Headquarters, Air Force Reserve Command (Niagara Falls, NY)
- …ground handling facilities. Knowledge of the procedures related to flight handling, routing , airways, and airspace structures; weather and its effect on flying ... operations; airfield conditions; domestic and foreign heads of state security and how they affect safe flight operations. Knowledge of pavement design criteria and contractual airfield driving procedures pertaining to airfield pavement and construction… more
- DXC Technology (New York, NY)
- …fintech capabilities. + Support development teams in implementing payment orchestration, routing , and exception handling. **What We're Looking For** + 10-15 years ... of experience designing payment infrastructure in banking or fintech environments. + Strong knowledge of domestic and international payment rails, sponsor banking, and fintech APIs. + Track record of implementing secure, compliant, and scalable payment… more
- Glens Falls Hospital (Glens Falls, NY)
- …minutes. * Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; ... initiating telecommunications * Make appointments and maintain calendars for the Chief Executive Officer including identifying and proactively managing calendar and meeting conflicts in collaboration with individual Officers. * Ability to independently assess,… more
- City of Rochester, New York (Rochester, NY)
- …Interprets and explains a variety of operations routes to workers, using maps, routing charts, and computer print-outs; + Assists in the interview process including ... evaluating prospective employees, and participating in evaluations of employee performance; + Recommends counseling, discipline, and opportunities for improvement in workflow; + Ensures and enforces the use of PP&E + Coordinates with other City Departments and… more
- DXC Technology (New York, NY)
- …real-time payments, account validation, and fintech integration. + Build smart routing , status tracking, and exception handling into orchestration flows. + Implement ... scalable, event-driven microservices that support high transaction throughput. + Leverage AI-assisted tools to boost productivity and code quality. + Contribute to test automation, security validation, and monitoring infrastructure. **What We're Looking For**… more
- Northwell Health (Valley Stream, NY)
- …incoming and outgoing communications. + Answers the telephone and screening and/or routing calls. + Takes telephone messages by repeating key information to verify ... accuracy. + Receives and directs visitors and employees. + * Performs general office work. + Completes data entry assignments. + Organizes workload; recognizes and establishes priorities. + Meets deadlines in completing special projects and assignments. +… more