- AireSpring (Atlanta, GA)
- …awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service ", "Unified Communications Excellence", "Best in Show," "Best Telecom ... Security which has earned its stellar reputation by taking service and support to the next level, delivering an...and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring… more
- CoStar Realty Information, Inc. (Atlanta, GA)
- …Coordinate with DBA team for SQL Server 2019/2022 instances used by customer -facing SaaS apps, including replication, performance tuning, and disaster recovery. ... a **Site Reliability Engineer (SRE)** to join our high-impact SaaS infrastructure team. In this role, you'll play a...spanning VMware, Windows Server, Ubuntu Linux, Kubernetes, and modern service mesh technologies like ISTIO. This is an ideal… more
- Capgemini (Atlanta, GA)
- …behalf of Capgemini + Client Delivery and Engagement -Provide escalation point for the customer and work with Managers from other service lines within Capgemini ... to lead our consulting sales process across multiple Oracle SaaS pillars (ERP, SCM, HCM, CX). The ideal candidate...with clients to achieve revenue growth, profitability and continuing customer satisfaction. You will be the executive point of… more
- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …The Team:** The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting ... and Management on the effective delivery of UKG's Cloud SaaS offerings. **About The Role:** This is an afternoon...1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support for all the… more
- Confluent (Atlanta, GA)
- …interpersonal skills, customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time, project and priority ... Streaming Platform. This role is offered to active duty service members who are enrolled in the Skillbridge program...Defense. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a… more
- Capgemini (Atlanta, GA)
- …platform with one or more portals ( Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail ... sustainable growth and engagement of ServiceNow user base. Responsibilities: Development of Customer Workflow UX/UI requirements ( Service Portal, Mobile App, CSM… more
- Sage (Lawrenceville, GA)
- …as well as processes and procedures, through reading communications and attending training. Customer service essentials: * Owns the customer support ... we make a difference:https://www.sage.com/en-us/company/sage-foundation/ - Sage Business Cloud - SaaS for Every Business:https://www.sage.com/en-us/products/ Function: Customer Operations… more
- PagerDuty (Atlanta, GA)
- …the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful ... equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key...business value ROI models. + Working knowledge in a SaaS business model. + Strong knowledge of PagerDuty product… more
- Intuit (Atlanta, GA)
- …industries.* Proven ability to lead and scale high-performing teams in a customer -centric environment.* Strong expertise in SaaS solutions, financial management, ... journey for clients managing multi-location operations, supply chain challenges, and service -based revenue models.* Advocate for customer needs, providing… more
- Corcentric (Atlanta, GA)
- …domain knowledge and experience. + Approximately 4+ years' experience in a Software-as-a- Service ( SaaS ) environment working in Customer Success Management, ... As a Customer Success Manager (CSM), you will serve as...solutions, maximizing their return on investment, and facilitating strong customer retention and growth across our portfolio of products.… more