- Cardinal Health (Albany, NY)
- …maintenance and enhancements of existing applications. The Omnichannel Sales & Service Enablement team delivers a seamless omnichannel customer experience ... sales, service and marketing value and synergies by consolidating customer 360 data and leveraging AI and ML capabilities. **_Responsibilities_** + Demonstrates… more
- Mindex (Rochester, NY)
- …you will contribute directly to enhancing the embedded analytics capabilities across our SaaS products. This is more than just a dashboard-building role; you will ... build insightful data products, and to support our rapidly growing community of customer authors, empowering them to unlock the full potential of their data.… more
- DoorDash (New York, NY)
- …Engineering team at SevenRooms partners with teams across Product, Engineering, and Customer Success to resolve complex technical issues and ensure an exceptional ... client experience. We work at the intersection of technology and service , helping clients troubleshoot issues, implement solutions, and maximize the value of our… more
- PagerDuty (Albany, NY)
- …the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful ... toil + Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions + Define and measure success… more
- Precipart (Farmingdale, NY)
- …Systems Analyst will play a crucial role managing the Helpdesk, responding to service requests, and assisting with projects and deployment. They will maintain a ... both in the cloud and on-premises. This role requires a customer -centric mindset, with a strong commitment to providing responsive, solutions-focused support… more
- Amazon (New York, NY)
- …strategy, business goals, and their bottom line. You will work backwards from the customer 's desired outcomes to discover, define, quantify, and build a plan to help ... Lake Formation), BigData processing (Amazon EMR), search (Amazon Open Search Service ), ETL (Amazon Glue), streaming (Amazon Kinesis and Amazon Managed Kafka),… more
- RELX INC (New York, NY)
- …crafted from the insights of thought leaders, industry expertise, and customer feedback. Discover more about CounselLink online at www.counsellink.com .About the ... Understand the supported software within the context of the Customer Experience and be able to communicate and demonstrate:...support each other's successes + Understands the nature of SaaS software & the technologies behind it. Capability to… more
- CVS Health (Albany, NY)
- …Management experience. + Experience with change management and communications. + A strong customer service orientation. + The ability to work effectively in a ... recommendations. Ensuring timely delivery on KTLO and fixes, adhering to department service level agreements with business users. + Partnering with workstream and HR… more
- Nelnet (Albany, NY)
- …of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus ... on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the...Hubspot or equivalent Marketing CRM platforms. + Experience in SaaS , B2B, or education technology markets preferred. **COMPETENCIES -… more
- Custom Computer Specialists (Hauppauge, NY)
- …+ Ability to quickly learn and follow complex procedures. + Excellent customer service , interpersonal, time management, and organizational skills. + Professional ... regular patching process. + Performing high-level root-cause analysis for service interruption recovery and creating preventive measures. + Configuring, debugging… more