- Celonis (New York, NY)
- …Economics, Marketing) skills. + **Experience with Python and Machine Learning.** + ** Customer -facing** , customer success/ service , or sales experience. + ... the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by… more
- Amazon (New York, NY)
- …technologies. More importantly, you'll help healthcare customers transform their service delivery models and significantly improve the patient, provider and ... experience. Your responsibilities will include developing and managing a growing, complex customer base for our healthcare accounts. You will deepen business and… more
- Coinbase (Albany, NY)
- …managing the agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to ... with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing...backend services. *Nice to haves:* * Ruby, Python * SaaS platform experience * AI/ML * Applications using OpenAI/ChatGPT… more
- Palo Alto Networks (New York, NY)
- …for our customers. You will be responsible for setting and achieving service line KPIs, including delivery excellence, customer satisfaction, and identifying ... our Cloud Security Assessments offering and own the delivery success of the service line in North America. This includes overseeing a high-performing team of… more
- The Research Foundation for SUNY (Albany, NY)
- …resolving complex issues, maintaining detailed documentation, and setting a standard for customer service and technical excellence. The ideal candidate is highly ... laptops, mobile devices, printers, AV, and peripheral equipment. + Deliver exceptional customer service to the RFCO staff, ensuring prompt resolution of… more
- Mastercard (New York, NY)
- …on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer ... stories, prioritize the backlog, and define the acceptance criteria. * Use customer feedback, business input, research, metrics, and industry analysis to inform… more
- MongoDB (New York, NY)
- …with reliability and resilience + Third-Party Integrations: Securely managing customer credentials and integrating with external observability providers, ensuring ... and in transit + Cross-team Collaboration: Partnering with the broader Customer Observability teams to provide unified telemetry and monitoring experiences **What… more
- JPMorgan Chase (New York, NY)
- …strategic development, requirements definition, and value management + Experience working with SaaS (Software as a Service ) or Enterprise products. **Preferred ... are responsible for acting as the voice of the customer and developing profitable products that provide customer...+ Knowledge of Oracle HCM (Human Capital Management) and Service Now a plus. + Knowledge of data governance,… more
- Nelnet (Albany, NY)
- …of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus ... on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part… more
- iHeartMedia (Albany, NY)
- …or developing on Facebook & other social APIs. + Positive, upbeat and customer - service oriented + Ability to manage changing priorities within a highly ... times the size of the largest ad-supported music streaming service . In fact, we have: + **More #1 rated...teams on the correct product solutions to help solve customer problems + Work with engineering teams to clearly… more