- Cornerstone onDemand (New York, NY)
- …achieving maximum value from Cornerstone. **In this role you will ** + Respond to customer cases in line with service level objectives. + Identify and resolve ... + Minimum of 5 years' experience in a technical customer support role. Preferably with enterprise SaaS ...technical customer support role. Preferably with enterprise SaaS solutions. + Excellent written and verbal communication skills… more
- LinkedIn (New York, NY)
- …increase sales activation, and evaluate/evolve global pricing policies to deliver greater customer value and value for LinkedIn. We're looking for a strategic ... or broader Go-To-Market strategies, optimizing packaging & pricing strategy for B2B SaaS / Software businesses + Demonstrated success and passion for collecting and… more
- Amazon (New York, NY)
- … feedback and seeks to address daily pain points and deliver improved customer service . Amazon Connect offers a compelling alternative for our customers ... and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact center delivers...candidate has enterprise sales experience in related areas (ie customer experience management, contact center), is a self-starter, and… more
- Amazon (New York, NY)
- … feedback and seeks to address daily pain points and deliver improved customer service . Amazon Connect offers a compelling alternative for our customers ... and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact center delivers...candidate has enterprise sales experience in related areas (ie customer experience management, contact center), is a self-starter, and… more
- Coinbase (Albany, NY)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater...in Go. *Nice to haves:* * Python, Ruby * SaaS platform experience * Applications using OpenAI/ChatGPT Job ID:… more
- Pfizer (New York, NY)
- …CDI,** we have platform engineering teams. The MarTech platform team manages the customer data that Pfizer collects from its integrated websites, mobile apps and ... has evolved over 10 years to send millions of emails and manage billions of customer interactions and events. Our mission for the coming years is to migrate from… more
- Lumen (Albany, NY)
- …high-impact strategic initiatives - such as new go-to-market approaches, sales and customer success programs, new product or service offerings, and operational ... to test and learn (for example, piloting a new customer success approach inspired by SaaS industry best practices). Encourage a culture of experimentation by… more
- Fiserv (New York, NY)
- …software, and payments technology to empower restaurant teams to deliver better service and drive profitability. This is a high-leverage role that will have ... you will do:** + Collaborate with the wider product marketing team including customer communications, and design to bring the next generation fintech solutions to… more
- LinkedIn (New York, NY)
- …You will play a key role in leveraging cross-functional resources, including Customer Success and Insights, to make your customers successful. Lastly, you will ... co-architect the future of LinkedIn Sales Solutions' Large Enterprise customer program and will be a key influencer in...BA/BS Degree, MBA degree + Experience with Enterprise level SaaS sales, technology sales, and/or consulting + Experience with… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... infrastructure needs, evolve their GenAI product and infuse GenAI into their existing SaaS applications. In this process we provide guidance on best practices for… more