- PagerDuty (Austin, TX)
- …the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful ... the leading digital operations management platform measures product performance, uncovers customer behavior trends, and drives data-informed decisions at scale. As a… more
- ServiceNow, Inc. (Austin, TX)
- …our purpose to make the world work better for everyone. **The Team** The Customer Outcomes team at ServiceNow works with customers to help them achieve their ... business outcomes by providing Customer Success services. The team's purpose is to accelerate...roles at a top-tier consulting company focused on technology (Digital/ SaaS /Enterprise Software) + Fortune 500 or OEM Software or… more
- Iron Mountain (Austin, TX)
- …customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process ... Responsibilities:** + Responsible for leading implementation programs of highly complex, multi- service line, enterprise level solutions for DS customers globally. +… more
- NCR VOYIX (Irving, TX)
- …transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the ... stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and… more
- GE Vernova (TX)
- …to ensure learnings inform ongoing improvements in product quality, support processes, and service delivery. + **Voice of the Customer Programs (NPS/CSAT)** + ... and non-technical teams. + Deep understanding of enterprise software delivery, cloud/ SaaS environments, and customer success principles. + Experience leading… more
- Amazon (Houston, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... accounts. The person will work hand-in-hand with the account team to achieve the customer 's business goals and accelerate the customer 's transition to the public… more
- ADP (El Paso, TX)
- …units to enhance service offerings. + Evaluate geographic locations for service deployment or expansion to optimize customer reach and operational ... Services Portfolio Manager to lead the development of our comprehensive payroll service offering. This role is critical in evaluating our current portfolio,… more
- Coinbase (Austin, TX)
- …managing the agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to ... with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing...backend services. *Nice to haves:* * Ruby, Python * SaaS platform experience * AI/ML * Applications using OpenAI/ChatGPT… more
- Amazon (Dallas, TX)
- …iterative feedback mechanisms. - You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to ... Manager, you will collaborate across roles to understand a customer 's mission objectives and define project goals. You will...improve AWS products and service offerings. About the team Diverse Experiences AWS values… more
- ActiveProspect, Inc. (Austin, TX)
- …on a mission to make consent-based marketing the best channel for online customer acquisition. We provide marketers the products they need to acquire qualified ... Our flagship product, TrustedForm, is used to certify over 1 billion opt-in digital customer leads every year and is the gold standard for documenting prior express… more