- Veracity Consulting Group (Glen Allen, VA)
- …in a client consulting environment including IT Service Management, HR Service Delivery, Customer Service Management, Creator Workflows. Advise on ... technology-related + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Subject Matter Expert on… more
- Red Hat (Richmond, VA)
- …with enterprise cloud solutions such as Platform-as-a- Service (PaaS), Infrastructure-as-a- Service (IaaS), and Software-as-a- Service ( SaaS ) * Expertise ... is looking for an experienced, enterprise-level engineer with a background in Platform-as-a- Service and container technologies to join us remotely as a Partner… more
- General Dynamics Information Technology (Fairfax, VA)
- …in a SAAS model. + Multi-task on projects that include customer onboarding, Developer Studio updates, data analysis and report writing/editing, automation and ... Family:** Software Development **Skills:** BMC Helix,BMC Remedy,BMC Remedy IT Service Management (ITSM),Software Development **Certifications:** Security+ CE - CompTIA… more
- General Dynamics Information Technology (Fairfax, VA)
- …include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives. + Identify and communicate gaps between out of ... play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking a mid-level **Remedy / Helix Developer** to… more
- Coinbase (Richmond, VA)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... improve the efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater accuracy, and ultimately… more
- Lumen (Richmond, VA)
- …high-impact strategic initiatives - such as new go-to-market approaches, sales and customer success programs, new product or service offerings, and operational ... to test and learn (for example, piloting a new customer success approach inspired by SaaS industry best practices). Encourage a culture of experimentation by… more
- Amazon (Herndon, VA)
- Description The AWS Security Incident Response service team is dedicated to helping customers prepare for, respond to, and recover from security events. We leverage ... Incident Response. You will be the voice of the customer within AWS, prioritizing development of new products and...and taking it to market - Experience delivering large-scale SaaS , PaaS or LaaS products where you are responsible… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... infrastructure needs, evolve their GenAI product and infuse GenAI into their existing SaaS applications. In this process we provide guidance on best practices for… more
- CACI International (Arlington, VA)
- …preferred (PL-100, PL-200, PL-400, or MB-200) _Desired:_ + Experience with Dynamics 365 Customer Engagement applications (Sales, Customer Service , Field ... and maintain a cadre of systems and applications using SaaS and PaaS solution that helps protect lives of...be part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- Google (Reston, VA)
- …incident response. + Perform security configuration reviews for common cloud-based Software-as-a- Service ( SaaS ) platforms. + Conduct forensic analysis of ... identify and mitigate cyber security threats and you will assess a customer 's security environment and provide recommendations on how to enhance their security… more