- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... and expand in the cloud. Our team empowers every customer to grow by providing tailored service ,...direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience Preferred Qualifications… more
- Microsoft Corporation (Redmond, WA)
- …in the world. The Customer Experience Applications Team delivers Dynamics 365 Customer Service Omnichannel that lets our customers run intelligent and highly ... scenarios across all devices and form factors. Omnichannel for Customer Service is a robust application that...and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk… more
- Coinbase (Olympia, WA)
- …managing the agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to ... with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing...backend services. *Nice to haves:* * Ruby, Python * SaaS platform experience * AI/ML * Applications using OpenAI/ChatGPT… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... and expand in the cloud. Our team empowers every customer to grow by providing tailored service ,...direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience Preferred Qualifications… more
- Amazon (Seattle, WA)
- Description Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify and improve the shopping experience. Our enterprise-ready ... with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying JWOS best practices, you will distill … more
- Amazon (Seattle, WA)
- …(C-level) within the account and implementing a broad strategy for earning customer acceptance and service implementation. The Account Manager works ... daily to grow customers. In addition to being a customer , these companies partner with AWS as an ISV...what the AWS business needs. In addition to new service adoption and new line of business development, this… more
- Amazon (Seattle, WA)
- …a cloud-based contact center service that enables businesses to provide superior customer service at a lower cost. The Workforce Acceleration team within ... seamlessly to deliver faster outcomes, lower costs, and better customer experiences. Amazon Connect Cases is a key part...and taking it to market - Experience delivering large-scale SaaS , PaaS or LaaS products where you are responsible… more
- Amazon (Seattle, WA)
- …support information security compliance self-assessments, coordinate remediation efforts with service teams, and manage third-party assessments objectives (eg, ISO ... program management process and control implementation projects in coordination with the service teams. This includes resolution of audit findings and the execution… more
- Ensono (Olympia, WA)
- …reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up ... + Establishes working relationships with current Global Financial Services (GFS) customer executives and thereby understands business priorities and IT needs. +… more
- Pegasystems (Seattle, WA)
- … SAAS applications with a focus on operational delivery excellence and customer service . * You are self-motivated, inquisitive, and creative, with a ... alerts, incidents, service requests and changes within SLA. * Own customer escalations. * Troubleshoot and resolve customers environment issues along with root… more