- Pegasystems (Seattle, WA)
- … SAAS applications with a focus on operational delivery excellence and customer service . * You are self-motivated, inquisitive, and creative, with a ... cloud operational and engineering practices within the team * Handle alerts, incidents, service requests and changes within SLA. Own customer escalations *… more
- Coinbase (Olympia, WA)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... improve the efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater accuracy, and ultimately… more
- Lumen (Olympia, WA)
- …high-impact strategic initiatives - such as new go-to-market approaches, sales and customer success programs, new product or service offerings, and operational ... to test and learn (for example, piloting a new customer success approach inspired by SaaS industry best practices). Encourage a culture of experimentation by… more
- Amazon (Seattle, WA)
- Description The AWS Security Incident Response service team is dedicated to helping customers prepare for, respond to, and recover from security events. We leverage ... Incident Response. You will be the voice of the customer within AWS, prioritizing development of new products and...and taking it to market - Experience delivering large-scale SaaS , PaaS or LaaS products where you are responsible… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... infrastructure needs, evolve their GenAI product and infuse GenAI into their existing SaaS applications. In this process we provide guidance on best practices for… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... and prospects. In particular they will: Key job responsibilities - Lead a Customer Obsessed business that delights our customers - Accelerate customer adoption… more
- Microsoft Corporation (Redmond, WA)
- …+ Track record of success in planning and delivering commercial software as a service ( SaaS ) or enterprise technology solutions from pitch and envisioning to ... are looking for a **Principal Product Manager - CoreAI** with technical depth, customer empathy, and an abundance of energy. The right candidate is highly effective,… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... to deepen partnership with a strategic Auto and Manufacturing customer . Do you have the business savvy and the...direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - Experience… more
- Cardinal Health (Olympia, WA)
- …maintenance and enhancements of existing applications. The Omnichannel Sales & Service Enablement team delivers a seamless omnichannel customer experience ... sales, service and marketing value and synergies by consolidating customer 360 data and leveraging AI and ML capabilities. **_Responsibilities_** + Demonstrates… more
- MacDonald-Miller (Seattle, WA)
- …As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With ... and mechanical repairs for existing buildings for new efficiencies + Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency… more