- Lumen (Albany, NY)
- …sentiment analysis. + Own and evolve key customer metrics including Net Promoter Score (NPS), Customer Health Score (definition, methodology, and reporting), and ... teams (eg, Marketing Analytics, Audience Management, Customer Experience, Product, and Sales ) to embed insights into strategic planning, campaign development, and… more
- Kyndryl (New York, NY)
- …consulting engagement + Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references Operational ... and paid time off. Note: If this is a sales commission eligible role, you will be eligible to...role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary… more
- RED LION MOBILITY LLC (Brooklyn, NY)
- …Management & Development + Lead team to consistently achieve and surpass sales goals through strategic selling, upselling, and cross-selling of all Optimum product ... Experience Excellence + Maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals. + Present, promote and sell products/services using… more
- Leap (NY)
- …operational excellence. + Physical Requirements : Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and ... to staff to uphold and enhance LP policies. + Contributing to high Net Promoter Scores (NPS) and secret shopper results by engaging clients with welcoming body… more
- Wolters Kluwer (New York, NY)
- …to retention and satisfaction. + Establish performance metrics (churn rate, Net Promoter Score (NPS), and Customer Lifetime Value (CLV) and ensure continuous ... upsell & cross-sell opportunities + Build strong cross functional partnerships with Sales , Product, Marketing, and Support to ensure a seamless customer experience.… more