• Director, Customer Excellence

    Xylem (Houston, TX)
    …service and operations teams, including: + First Contact Resolution (FCR) + Net Promoter Score (NPS) + Customer Satisfaction (CSAT) + Average Handle Time (AHT) + ... improvement. **Strategic Leadership & Cross-Functional Collaboration** + Partner with Sales , Product, and Engineering to ensure customer feedback informs product… more
    Xylem (09/17/25)
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  • Delivery Project Executive - Procurement BPO

    IBM (Austin, TX)
    …steady-state delivery . Support solution development, in conjunction with Sales , addressing client-specific Strategic Sourcing and Procurement Operations strategy ... continued achievement of client business objectives, which include Client Satisfaction (Net Promoter Score) and fiscal return on investment (ROI) . Manage client… more
    IBM (09/16/25)
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  • District Operations Manager

    Primo Brands (San Antonio, TX)
    …through on-boarding, orientation, and employee engagement activities + Drive Net Promoter Score and Customer Satisfaction within market through execution of high ... and respond to information effectively and influence decision makers. + Sales techniques/negotiation and customer relationship/service skills. + Ability to be… more
    Primo Brands (09/09/25)
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  • Client Success Manager - Remote

    Sharecare (Austin, TX)
    …Reviews and gathering Voice of the Customer (VOC) through NPS (Net Promoter Score) and quarterly health checks. + Responsible for tracking add-on opportunities ... healthcare experiences within a single setting preferred + Demonstrated consultative sales and client relationship management abilities + Excellent time management,… more
    Sharecare (08/23/25)
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