- Cengage Group (Virginia Beach, VA)
- …clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress ... processes and performance data to find opportunities for improvement. + Lead and direct operations team to achieve business targets; including student/candidate… more
- Coinbase (Richmond, VA)
- …assignments * Assist on 2LoD reviews and provide timely responses to findings * Lead calibrations & office hours supporting other QA analysts * Conduct root cause ... exchanges or in financial services, ideally in payments, trading operations or technical support. * Experience in project management or analytics or quality… more