- Mass Markets (Killeen, TX)
- …and process customer claims in appropriate systems + Follow all required scripts , policies, and procedures + Utilize knowledge base and training to accurately ... answer customer questions + Comply with requirements surrounding confidential information and personal information + Appropriately escalate customer issues with the managerial team + Escalate customer issues to the appropriate staff and managerial for… more
- Deloitte (Dallas, TX)
- …and provide technical guidance to the team members. Design templates or scripts to automate everyday developer or operations functions.Lead problem management to ... reduce recurring incidents and identify improvementopportunities. Interact with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams.Responsible within all phases of the application support &… more
- Cardinal Health (Austin, TX)
- …+ **Sailpoint IIQ Development and Scripting:** Write and maintain BeanShell scripts , Java code and XML configurations, develop customer Sailpoint tasks and ... workflows. + **Identity System Merging & Consolidation:** Manage the complex process of merging disparate identity providers, user directories (eg, Active Directory, Azure AD, LDAP), and access management systems from acquired companies into the existing… more
- DriveTime (Fort Worth, TX)
- …implement feedback received, and adapt to any and all changes in processes, scripts , call flow, etc. + Must practice strict discretion when dealing with sensitive ... customer and account information. + Must be able to negotiate with customers, be familiar with and provide all applicable options and services available to them. + Must be able to stay calm during escalated calls and treat all customers respectfully and with… more
- Mass Markets (Killeen, TX)
- …training to accurately answer customer questions while following all required scripts , policies, and procedures + Comply with requirements surrounding confidential ... information and personal information + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems,… more
- Mass Markets (Killeen, TX)
- …+ Make outbound and receive inbound calls + Follow all required scripts , policies, and procedures + Respond effectively to common challenges to collection ... calls while discussing means of resolving open accounts + Meet monthly goals and perform other assigned duties + Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes +… more
- Mass Markets (Killeen, TX)
- …training to accurately answer customer questions while following all required scripts , policies, and procedures + Comply with requirements surrounding confidential ... information and personal information + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems,… more
- HSBC (TX)
- …deployment solutions on the GCP foundation platform and develop automation scripts . + Server Administration (either Linux or Windows) to manage monitoring, ... configuration, security, patch management, and user access control. + At least one programming language (Python, Ruby, Java, JavaScript, Go, Groovy, or Scala) to build and support continuous integration, continuous delivery, and continuous testing activities.… more
- Charles Schwab (Southlake, TX)
- …+ Develop architectural diagrams/documents, develop software codes and automated test scripts . + Write efficient, easy to follow technical documentation. + Act ... as liaison between technical and non-technical counterparts. + Architect and develop effective solutions that are in line with the organization's vision. + Actively participate in product design and development session + Actively participate in all Agile… more
- DXC Technology (Dallas, TX)
- …Jython, Apache Ant + **Monitoring & Auto-remediation:** CloudWatch, Dynatrace, and custom scripts At DXC Technology, we believe strong connections and community are ... key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can… more