- Amazon (Seattle, WA)
- …(CET) UX team is key to that mission, defining UX both for customers and the customer service associates who help them. When our customers have problems, we make ... You will be responsible for designing next generation experiences that enable customer service associates to efficiently resolve our customers' issues. Many… more
- Amazon (Seattle, WA)
- …to make an impact on a global scale, please apply! About the team OCP is global Customer Service team within D2AS that works on some of the most sensitive issues ... Description The Digital, Device, & Alexa Service (D2AS) Offensive Content and Privacy (OCP) Specialist...of the D2AS OCP team to triage and action customer facing concerns that carry a potential risk to… more
- Amazon (Seattle, WA)
- …customers. By supporting these customers, we reduce the need for them to contact customer service . The MARS Program Specialists' daily work focuses on handling ... play a role in the decision-making processes that restore/retain customer trust? Are you a passionate learner willing to...work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply… more
- Amazon (Seattle, WA)
- …Are you excited by the idea of being part of the world's #1 Amazon Customer Service (CS) team? Do you want to innovate using engineering, massive data, ... work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply...the strategy for the contact handling experience across all Customer Service verticals and subsidiary companies, such… more
- Amazon (Seattle, WA)
- …Bezos, Founder & CEO. The Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust ... Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that summarize and… more
- Amazon (Seattle, WA)
- …algorithms, and deploy Large Language Model (LLM) solutions to improve the customer experience through chatbot. The Sr. Applied Scientist will work closely with ... work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply...several US geographic markets. The base pay for this position ranges from $150,400/year in our lowest geographic market… more
- Amazon (Seattle, WA)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions ... efficiency of our automation systems, delivering seamless and personalized customer service experiences on a global scale....work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply… more
- Amazon (Seattle, WA)
- …making API calls, confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies. - Lifelong ... development of LLM-based chatbots and conversational AI systems for customer service applications. - Design and implement...work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply… more
- Amazon (Seattle, WA)
- Description Amazon.com is broadly recognized as number one in Customer Service in the US and abroad. At Amazon, we drive innovation and customer obsession ... CET owns the technology to support and enhance our Customer Service Operations network through our Self...work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply… more
- Amazon (Seattle, WA)
- …(GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied ... definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform… more