- Humana (Richmond, VA)
- …product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** + ... human-in-the-loop data collection strategies and feedback integration to fine-tune agent behaviors + Partner with UX, engineering, and safety...that applicants may be asked to provide their Social Security Number, if it is not already on file.… more
- ServiceNow, Inc. (Vienna, VA)
- …integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, ... successful in this role, we need someone who has:** + **Active Security Clearance Required** + At least 6years of configuration/development experience for complex,… more
- Coinbase (Richmond, VA)
- …alignment. Attendance is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's Enterprise Applications and ... org, Our mission of build a unified and secure agent tooling platform that leverages cutting edge technology supplemented...platform at Coinbase in supporting Coinbase's goals of improving security , customer service, and cost. You will be joining… more
- TekSynap (Reston, VA)
- …thresholds + Build scoring logic and performance scorecards, integrating with agent monitoring frameworks to detect constraint violations and trigger re-validation ... feedback from human analysts + Familiarity with Model Context Protocol (MCP), Agent -to- Agent (A2A) communications, and multi- agent orchestration frameworks +… more
- Amentum (Fort Belvoir, VA)
- …coordination between the Department of Defense (DoD), Intelligence and Security Command (INSCOM), Army Service Component Commands, other Government agencies, ... Must be a graduate of any of the following Military Department Counterintelligence Agent Certifying Courses: + Army - Counterintelligence Special Agent Course… more
- System One (Ashburn, VA)
- …Management (EPM). You will work closely with product management, engineering, security , operations, and business stakeholders to ensure our identity and privilege ... access products serve the business's security , usability, compliance, and scalability goals. * Gather, analyze, document and validate requirements for non human… more
- CVS Health (VA)
- …and Google Cloud (Vertex AI API). You will partner with product, security , compliance, and enterprise architecture teams to ensure solutions meet business ... Google Cloud Vertex AI (Gemini via Vertex AI API, Agent Builder, Vector Search, Search & Grounding). + Architect...Bedrock Guardrails and Vertex AI Safety. + Partner with Security , Privacy, and Legal to ensure compliance with HIPAA/PHI,… more
- Mass Markets (VA)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent… more
- Mass Markets (VA)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent… more
- Amentum (Mclean, VA)
- …a government services provider of strategic solutions to the defense, homeland security , and the Intelligence Community. Amentum provides intelligence analysis and ... security , training and education, and intelligence support strategy and...Military Department / IC equivalent)o Army - Counterintelligence Special Agent Course (CISAC)o Army - 35L Course (or its… more