• Vice President, Technical Support

    BlackRock (Princeton, NJ)
    …and track SLAs/XLAs, CSAT, first‑contact resolution (FCR), average speed to answer ( ASA ), abandon rate, mean time to resolve (MTTR), and knowledge reuse; publish ... and executive dashboards. + **Ensure policy and control compliance:** information security , access management and uphold BlackRock service standards. + **Primary… more
    BlackRock (12/16/25)
    - Related Jobs