- Mass Markets (TX)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...metrics such as Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge… more
- Capital One (Plano, TX)
- …of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part - time roles will be prorated based ... Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part - time status, exempt or non-exempt status, and management… more
- PVH Corp. (Grand Prairie, TX)
- **Be part of an iconic story.** TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since ... + Develop proficiency in all operational policies and procedures. + Manage time and prioritize tasks. **MANAGERIAL RESPONSIBILITIES:** + Maximize sales by ensuring… more
- Mass Markets (Killeen, TX)
- …daily operations and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. + Manage schedules, attendance, ... and real- time adherence. + Handle escalated customer issues and ensure...resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training...to be competitive and to grow with you over time . Starting compensation is based on experience, and we… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA...to be competitive and to grow with you over time . Starting compensation is based on experience, and we… more
- Capital One (Plano, TX)
- …of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part - time roles will be prorated based ... Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part - time status, exempt or non-exempt status, and management… more
- Humana (Austin, TX)
- **Become a part of our caring community and help us put health first** The Enterprise AI organization at Humana is a pioneering force, driving AI innovation across ... decomposing complex goals. We are seeking an expert in agent design, planning, and control to develop and evaluate...Excellent company match + Well-being program + Paid Volunteer Time Off If you share our passion for helping… more
- Conduent (San Antonio, TX)
- …them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Customer ... CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What...any other related task. **What you get:** + Full Time Employment + Pay is $18/hour which may be… more
- RTX Corporation (Mckinney, TX)
- …Naval Power Strategic Business Unit. This role will be primarily supporting the Design Agent (DA) part of the program, with likely support of international ... Status Requirements:** The ability to obtain and maintain a US government issued security clearance is required. US citizenship is required, as only US citizens are… more