- Mount Sinai Health System (New York, NY)
- …offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and ... **Job Description** In the Access Center Lead Agent role within the...channels by providing superior customer service. The FPA Access Center which is centralized contact /call center… more
- Mount Sinai Health System (Huntington, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up ... desk and office activity, or functions as point of contact in the Supervisors absence. **Qualifications** + High School...while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more… more
- Amazon (New York, NY)
- …experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact ... skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive… more
- RVO Health (New York, NY)
- …for overseeing machine learning-driven voice experiences, managing the product roadmap for contact center technology and driving continuous improvements. We are ... **AT A GLANCE** RVO Health is looking for a Senior Product Manager - Medicare to play a key...any required approvals. + Manage the product roadmap for contact center technology; prioritize features, define user… more
- New York State Civil Service (Albany, NY)
- …or resolve customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative providing ... NY HELP Yes Agency Labor, Department of Title Senior Employment Security Clerk- Albany (NY HELPS) Occupational...current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): ###,… more
- Otis Elevator Company (Albany, NY)
- …Opportunity? Otis Elevator Company is searching for a highly motivated Senior Director, Modernization Field Operations to provide direction, support, and leadership ... driving continuous improvement with hands-on leadership. + **Strategic Change Agent ** - You identify opportunities for growth and lead...people - passengers, customers, and colleagues - at the center of everything we do. We are guided by… more
- Amazon (New York, NY)
- …Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center . You'll join a diverse team of technical experts in dozens of ... in designing human-centered AI systems and interfaces - Experience with human- agent interaction models and principles - Experience with AI prototyping tools… more
- Anywhere Real Estate (Buffalo, NY)
- ** Senior Manager, Global Servicing** **Summary:** The Senior Manager, Global Servicing is a key relationship manager and strategic partner to Anywhere Brands ... through streamlined operations, strategic collaboration, and brand-aligned service. The Senior Manager supports initiatives that connect our global network, enhance… more
- Verint Systems, Inc. (Albany, NY)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... Strategy Sr. Director, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...solutions to our customers, prospects, and partners at the senior executive level, as well as to industry analysts… more
- Amazon (New York, NY)
- …You will also be deeply familiar with legacy IT environments, with data center economics including data center migration and refresh cycles, with common ... when compared to a traditional on-premises or co-located data center environment for our HCLS customers * Prepare and...HCLS customers * Prepare and present business reviews to senior management regarding progress and roadblocks on cost and… more
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