- The Hertz Corporation (Richmond, VA)
- …contact center operations and continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service Recovery** , you'll own a ... You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of...repeat rentals and Net Promoter Score + Building a data -driven feedback loop to prioritize fixes that matter most… more
- Amazon (Arlington, VA)
- …serving high-tech clients on go-to-market topics - Experience engaging and influencing senior customer executives, technologists and/or partners to solve complex ... customer engagement: - Develop and execute customized success plans with customer 's enterprise adoption strategy and business goals for respective service… more
- Amazon (Arlington, VA)
- … customer experience. Your ability to influence technical priorities and business strategy through data -driven contributions will be essential in shaping the ... enhancement of operational and analytical tools used by our Customer Support teams. In this pivotal role, you will...management plans for new feature rollouts * Analyze user data , feedback, and operational metrics to identify trends, risks,… more
- SHRM (Alexandria, VA)
- … strategy . + Support innovation cycles with insight on customer unmet needs. **Analytics, Dashboards & Reporting** + Design audience-specific dashboards ... We are seeking an experienced and innovative Director of Market Research & Customer Insights to lead our enterprise research and insights function, advancing a … more
- CenterWell (Richmond, VA)
- …our caring community and help us put health first** The Lead - Medicaid Customer Success oversees strategy and operations for multiple Medicaid markets. This ... identify opportunities and implement program improvements to enhance our member and customer experience. + Partner with market, government affairs teams, sales teams… more
- Acosta Group (Sterling, VA)
- …driving sales and building strong customer relationships? Join our team as a Senior Customer Manager, where you'll play a key role in delivering our clients' ... and effectively. + **Strategic Planning:** Develop and implement a comprehensive Customer Business Plan aligned with client priorities and growth targets. +… more
- Amazon (Arlington, VA)
- …emerging needs and trends in enterprise AI adoption * Analyze implementation data , customer feedback, and success metrics to continuously improve solution ... the next 1-2 years. We're structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and… more
- Wolters Kluwer (Richmond, VA)
- …and upselling initiatives. + Provide deep strategic insights and analyses from comprehensive customer data . + Design and lead top-tier training programs for ... on high-level feedback. + Collaborate with C-suite executives to refine overall customer experience strategy . + Maintain and enhance exceptional client… more
- Capital One (Mclean, VA)
- …through a deep understanding of the customer journey and can then take that data to present a compelling strategy to build buy-in with partners. They are ... data science teams as well as stakeholders and senior leaders. Technical Product Managers engage with developers, business...+ Collect and analyze data to make data driven decisions on product strategy and… more
- Amazon (Arlington, VA)
- Description Amazon's Customer Trust External Relations organization is looking for a Global Brand Engagement program manager. In this role, you will be an integral ... of program or project management experience - Experience using data and metrics to determine and drive improvements -...to determine and drive improvements - Experience owning program strategy , end to end delivery, and communicating results to… more