- Ford Motor Company (Albany, NY)
- …chance to leverage advanced technology to redefine the transportation landscape, enhance customer experience and improve people's lives, this is the opportunity ... implement user-focused solutions for dealers to enhance sales efficiency and customer experience . + Create comprehensive, data-driven presentations for business… more
- Justworks (New York, NY)
- …present a quarterly root cause analysis to report on Benefits trends and insights to senior leadership + Recommend improvements to Benefits products, features, ... and processes as a result of data-backed insights and analysis + Participate in the annual Health...resolving customer critical moments and turning a customer 's negative experience into a positive one… more
- OneMain Financial (New York, NY)
- …-centric mindset, and cross-functional leadership skills. A successful candidate will have experience analyzing the drivers of customer engagement and loyalty, ... Role** + Own and develop all aspects of Present Customer (PC) and Marketing reporting. Present insights ...senior executives. + Lending or consumer finance industry experience preferred. **Location:** (hybrid) Wilmington, DE or Baltimore, MD… more
- Microsoft Corporation (New York, NY)
- …insights . Leads team in comprehensively evaluating of territory and crafts strategic insights to align sales initiatives with customer business priorities and ... customer success plan, fostering long-term partnerships through AI-driven insights . In addition, this role has people management responsibilities including… more
- Amazon (New York, NY)
- Description We are seeking a proactive and customer -obsessed Senior Technical Customer Solutions Manager to drive post-launch success for Amazon Buy with ... to deepen the merchant's engagement and adoption of our products. Post-Launch Customer Success Management: - Partner with Account Management team to understand their… more
- Amazon (New York, NY)
- …Ads is seeking a leader to define, build, and execute the roadmap for our customer success. The Senior Customer Success Manager drives revenue growth for ... on how to improve business input metrics that drive growth and improve end customer experience . Identify what is hindering growth, develop solutions, and test… more
- The Hertz Corporation (Albany, NY)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- Confluent (Albany, NY)
- …their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve ... role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well...Confluent. You will be the technical voice of the customer and will leverage learned technical insights … more
- Amazon (New York, NY)
- …roles, or management consulting serving high-tech clients on go-to-market topics - Experience engaging and influencing senior customer executives, ... program participation. Product feedback loop: - Collect and communicate customer feedback, insights , and requirements to Go-To-Market...5 years of product management or go-to-market, or sales experience . - 5+ years of GenerativeAI / AI /… more
- Wolters Kluwer (Albany, NY)
- …systems. + ** Customer Advocacy Expert:** Leading advocacy for customer experience enhancements. + **Executive Collaboration:** High-level collaboration with ... retention and upselling initiatives. + Provide deep strategic insights and analyses from comprehensive customer data....feedback. + Collaborate with C-suite executives to refine overall customer experience strategy. + Maintain and enhance… more