- USAA (Chesapeake, VA)
- …where decisions are driven by evidence and insights ? Join us as a **Talent Insights & Research Analyst Senior ** and be at the forefront of transforming our ... substituted in lieu of degree + 6 years of experience in member/ customer focused market research, marketing,...skills with proven ability to interpret data and link insights to growth opportunities + Proven ability to influence… more
- Amazon (Arlington, VA)
- …requirements and identify meaningful insights that help Amazon improve our customer experience - Study Management: lead large and complex studies, including ... driven insights - Demonstrated knowledge of key customer experience metrics and methodology (eg, NPS,...metrics and methodology (eg, NPS, etc.) Preferred Qualifications - Experience working across functional teams and senior … more
- The Hertz Corporation (Richmond, VA)
- …across the organization. **A Day in the Life:** A typical day for a customer insights senior analyst involves constructing reports, building tableau ... role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting...dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.… more
- CARMAX (Richmond, VA)
- …with industry-best tools and techniques to enable our continued success. As a Consumer Insights Senior Analyst, you'll play a key part in driving this success ... data analytics to unique and complex problems. The Consumer Insights Senior Analyst will be responsible for...help the organization: - Measure and track the CarMax customer experience - Design reporting that brings… more
- PagerDuty (Richmond, VA)
- …team will surface insights that power monetization, roadmap prioritization, and experience optimization across the entire customer journey. In addition to ... strategy, this role will own and product manage our ** customer -facing analytics experience ** . You'll bridge internal...experience in product analytics, growth strategy, or product insights roles in B2B SaaS. + Proven track record… more
- Amazon (Arlington, VA)
- …statistics, computer science, mathematics, finance or equivalent quantitative field - Experience with seller-focused or customer experience programs ... as a Principal Program Manager leading our Seller Insights Program. In this highly influential role, you will...7+ years of managing, analyzing and communicating results to senior leadership experience - Bachelor's degree -… more
- Amazon (Arlington, VA)
- …Qualifications - Experience using Salesforce (or other CRM tool) or BI tools - Experience presenting to senior leadership - Experience with SQL Amazon is ... a high impact role that will help deliver data-driven insights that will be foundational to optimizing sales planning,...companies and believes that world-class support is critical to customer success. AWS Support also partners with a global… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- …- Strong analytical skills with ability to translate complex data into actionable insights - Expertise in customer journey mapping and value stream analysis ... - Experience with cloud technology adoption and value realization patterns - Experience working with partners to drive customer outcomes - Experience … more
- Amazon (Arlington, VA)
- …growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly ... one of the world's largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive… more