- Ford Motor Company (Richmond, VA)
- …chance to leverage advanced technology to redefine the transportation landscape, enhance customer experience and improve people's lives, this is the opportunity ... implement user-focused solutions for dealers to enhance sales efficiency and customer experience . + Create comprehensive, data-driven presentations for business… more
- Amazon (Arlington, VA)
- …a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth ... by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role,...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …growth * Work in close collaboration with internal teams to ensure outstanding customer experience * Establish and maintain regular client interaction and ... senior and executive level leaders * Knowledge and experience working with state and local government * Confident,...tool, lifestyle management programs and more. \#LI-KB5 **Skills:** + Customer Experience Management **What you can expect… more
- The Hertz Corporation (Richmond, VA)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- Confluent (Richmond, VA)
- …their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve ... role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well...Confluent. You will be the technical voice of the customer and will leverage learned technical insights … more
- Amazon (Arlington, VA)
- …roles, or management consulting serving high-tech clients on go-to-market topics - Experience engaging and influencing senior customer executives, ... program participation. Product feedback loop: - Collect and communicate customer feedback, insights , and requirements to Go-To-Market...5 years of product management or go-to-market, or sales experience . - 5+ years of GenerativeAI / AI /… more
- Wolters Kluwer (Richmond, VA)
- …systems. + ** Customer Advocacy Expert:** Leading advocacy for customer experience enhancements. + **Executive Collaboration:** High-level collaboration with ... retention and upselling initiatives. + Provide deep strategic insights and analyses from comprehensive customer data....feedback. + Collaborate with C-suite executives to refine overall customer experience strategy. + Maintain and enhance… more
- Datavant (Richmond, VA)
- …of customer -centricity **What You Bring To The Table:** + 7+ years experience in healthcare technology and customer facing roles (required) + Proven ability ... realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment. Given our SaaS business… more
- Amazon (Arlington, VA)
- …successfully, ensuring that your efforts result in measurable improvements to the customer experience . Your ability to influence technical priorities and ... business teams to drive action and accountability, resulting in measurable improvements to customer experience Basic Qualifications - 8+ years of product or… more
- Capital One (Mclean, VA)
- …military experience + 5 years of experience in a market research or customer insights role + 5 years of experience in planning and analyzing ... Business Bank Capital One is seeking a **Market Research Senior Manager** to lead the research function within our...of experience in a market research or customer insights role + 10 years of… more