- Nordstrom (Seattle, WA)
- …Platform (EDP) that collects, transforms, stores, and serves critical data and insights across all facets of Nordstrom's business. Our new Enterprise Data Platform ... services, from raw source event data to highly processed insights and business intelligence (BI). EDP is an event-first,...and data analysts, including your own leadership team of senior engineering managers and engineering managers. As a Director… more
- Qualtrics (Seattle, WA)
- …relationships across both technical and commercial roles including Engineering, User Experience Design, Sales, Marketing, PR, Customer Success, and Operations ... a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building...work worth doing. **Manager, Product Management - Data & Insights ** **Why We Have This Role** We are seeking… more
- Amazon (Seattle, WA)
- …statistics, computer science, mathematics, finance or equivalent quantitative field - Experience with seller-focused or customer experience programs ... as a Principal Program Manager leading our Seller Insights Program. In this highly influential role, you will...7+ years of managing, analyzing and communicating results to senior leadership experience - Bachelor's degree -… more
- Amazon (Bellevue, WA)
- …Transportation Operations Management (TOM) team is seeking an analytical and customer -obsessed Business Analyst to transform complex operational data into actionable ... insights that drive strategic decision-making. You will partner with...operating procedures * Present data-driven recommendations to stakeholders and senior leadership to influence strategic decisions * Create analytical… more
- Amazon (Seattle, WA)
- …Qualifications - Experience using Salesforce (or other CRM tool) or BI tools - Experience presenting to senior leadership - Experience with SQL Amazon is ... a high impact role that will help deliver data-driven insights that will be foundational to optimizing sales planning,...companies and believes that world-class support is critical to customer success. AWS Support also partners with a global… more
- Amazon (Seattle, WA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Seattle, WA)
- …and define metrics to identify actionable insights and measure improvements in customer experience . - Effectively communicate results and insights to ... (NLP) to enhance customer service associate and customer experiences. As a Senior Data Scientist,...science best practices, leverage data and AI to drive customer experience (CX) improvements, and set new… more
- Nordstrom (Seattle, WA)
- …outstanding digital experiences and business results. As the Engineering Manager for the Insights Delivery - Digital team, you will guide a group of skilled ... organizational vision and strategy to support company goals, with guidance from senior leadership. + Ensure teams have the tools, resources, and information needed… more
- Amazon (Seattle, WA)
- …and devise recommendations that will inform business decisions aimed at improving the customer experience - Dive deep into both qualitative and quantitative data ... and conduct quantitative and qualitative research studies to generate customer trust perception insights . Leveraging our research...term strategic planning A day in the life The Senior Customer Research Manager uses their endless… more
- Amazon (Bellevue, WA)
- …in a design organization working through different lenses to elevate our delivery customer experience overall. Qualities that will help you succeed: * You ... customer through objective data such as market analysis, customer insights , technical constraints/opportunities, and business ...and executive leaders About the team The Amazon Delivery's Customer Experience team (ADX CX) team is… more