- Amazon (Seattle, WA)
- Description We are seeking a proactive and customer -obsessed Senior Technical Customer Solutions Manager to drive post-launch success for Amazon Buy with ... to deepen the merchant's engagement and adoption of our products. Post-Launch Customer Success Management: - Partner with Account Management team to understand their… more
- The Hertz Corporation (Olympia, WA)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- Confluent (Olympia, WA)
- …their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve ... role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well...Confluent. You will be the technical voice of the customer and will leverage learned technical insights … more
- Amazon (Seattle, WA)
- …roles, or management consulting serving high-tech clients on go-to-market topics - Experience engaging and influencing senior customer executives, ... program participation. Product feedback loop: - Collect and communicate customer feedback, insights , and requirements to Go-To-Market...5 years of product management or go-to-market, or sales experience . - 5+ years of GenerativeAI / AI /… more
- Wolters Kluwer (Olympia, WA)
- …systems. + ** Customer Advocacy Expert:** Leading advocacy for customer experience enhancements. + **Executive Collaboration:** High-level collaboration with ... retention and upselling initiatives. + Provide deep strategic insights and analyses from comprehensive customer data....feedback. + Collaborate with C-suite executives to refine overall customer experience strategy. + Maintain and enhance… more
- Datavant (Olympia, WA)
- …of customer -centricity **What You Bring To The Table:** + 7+ years experience in healthcare technology and customer facing roles (required) + Proven ability ... realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment. Given our SaaS business… more
- Amazon (Seattle, WA)
- Description We are seeking a proactive and customer -obsessed Senior Technical Customer Solutions Manager to drive post-launch success for Amazon Buy with ... with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years… more
- Amazon (Seattle, WA)
- …and plans across their businesses on Amazon.com and improving end- customer experience . You will provide data driven strategic insights and ensure high ... & Software Our goals include providing the best vendor experience , a rewarding Customer Success Manager ...to roles across Amazon, including a direct path to Senior CSM within our team. We work hard to… more
- Amazon (Seattle, WA)
- Description The Amazon Customer Service (CS) Knowledge team is seeking a highly motivated Senior Product Manager to lead the design and implementation of a ... in unifying fragmented knowledge sources, including external help content, internal customer service references, and embedded system logic across multiple platforms.… more
- Amazon (Seattle, WA)
- …programs, team and with colleagues across AWS by uncovering business and customer insights , and driving sound strategic recommendations - Develop relationships ... and information from external sources, and develop our own insights to inform and drive change across our global...Salesforce (or other CRM tool) or BI tools - Experience presenting to senior leadership - Strong… more