- Amazon (New York, NY)
- …Ads is seeking a leader to define, build, and execute the roadmap for our customer success. The Senior Customer Success Manager drives revenue growth for ... business plans with your customers, educating and advocating the customer to drive program onboarding and adoption,...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (New York, NY)
- … owning program strategy, end-to-end delivery, and communicating results to senior leadership - Experience using data and metrics to determine and ... global advertiser sales, support, and partner management network. The Senior Program Manager is the voice of...and tech owners to deliver and scale an exceptional customer experience . You will set goals to… more
- Amazon (New York, NY)
- …We are looking for a customer -obsessed Program Manager with proven program management experience and a strong track record of delivering results to own ... and consistently deliver results * Work backwards from the customer to scope and define program requirements...the team wears multiple hats, however ownership of the customer experience is always prioritized! The team… more
- MTA (New York, NY)
- … Program , please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a- program .page Compensation Associate Transit Customer Service ... portion of your workweek to providing support to the Senior Director of Customer Services on day-to-day...accredited college and two (2) years of satisfactory, full-time experience in a customer service or public… more
- CAE USA INC (Binghamton, NY)
- … program performance including schedule performance, cost performance, and customer satisfaction by executing the following duties. Essential Duties and ... customer 's mission, value set, and needs. + Support program growth initiatives including program bid and...budgets for labor, material, travel, and purchased services. Report program status to senior management monthly. +… more
- Amazon (New York, NY)
- …8. Provide regular reports, documentations (WBR, QBR, OP1, Narratives) and presentations to senior management on Customer Service program performance and ... Description The Luxury Stores Customer Service Program Manager will be...strategy, end to end delivery, and communicating results to senior leadership - Experience defining program… more
- Citigroup (Getzville, NY)
- The Program Management Senior Lead is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and ... communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to… more
- Casella Waste Systems Inc. (Rochester, NY)
- …volume of calls\. ** Senior Level:** 2\-4\+ years of progressively complex experience in the customer service and client relationship management field\. ... Path Definitions & Distinctions** **Level I:** 0\-2 years of progressively complex experience in the customer service field\. Demonstrated knowledge and… more
- Sprinklr (NY)
- …for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human ... experiences to every customer , every time, across any modern channel. Headquartered in...+ ** Experience :** Minimum of 7-10 years of experience in program management, with at least… more
- OneMain Financial (New York, NY)
- …drive the best omni-channel experiences for our customers. We are seeking a Senior Product Manager to drive the evolution of a portfolio of modernizing capabilities ... target-state tech platform. Consistent engagement and clear communication with senior executives and front-line stakeholders are paramount to building consensus… more