- Coinbase (Albany, NY)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... Twilio, Zendesk, or similar). * Demonstrated experience integrating or building AI-powered customer support solutions , such as chatbots, LLM-based assistants, or… more
- Capital One (New York, NY)
- Senior Manager , Product Manager - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires ... + **Human Centered** - Obsesses about internal and external customer needs to reimagine and innovate product solutions... customer needs to reimagine and innovate product solutions + **Business Focused** - Delivers game-changing outcomes by… more
- American Express (New York, NY)
- …and maximizing results. **How will you make an impact in this role?** This Senior Manager position is an advertiser-facing subject matter expert responsible for ... and Resy businesses, US Consumer Banking, and best-in-class marketing programs across customer , prospect, and partner channels. The USCS team is focused on making… more
- Cornerstone onDemand (New York, NY)
- **About the Role:** As a Senior Customer Support Manager , you will lead a high-performing team responsible for delivering "white-glove," proactive support ... SaaS customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and… more
- Persado (New York, NY)
- …Best Places To Work in 2021, 2022 & 2024. What We Are Looking For As a Senior Customer Success Manager , you will partner with customers to drive value ... growth opportunities. What You Will Work On + Drive customer engagement and adoption of Persado, serving as the...+ A fast learner, eager to learn about new solutions , technologies and processes + Solid analytical thinking and… more
- M&T Bank (Williamsville, NY)
- …in customer experience and ensuring compliance at every level? As the Senior Quality Assurance Manager , you will lead a high-impact team within our ... quality. + **Drive Process Excellence:** Identify trends, recommend improvements, and implement solutions that elevate customer advocacy and reduce risk. +… more
- Oracle (Albany, NY)
- **Job Description** As a world leader in cloud solutions , Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in ... contact for your customers. Building and fostering relationships with key customer stakeholders (executives, business & IT leaders, influencers, and decision-makers)… more
- S&P Global (New York, NY)
- **About the Role:** **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. The ... team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or… more
- US Tech Solutions (New York, NY)
- …test, learn, and identify the most compelling and effective messaging to drive customer acquisition and engagement. The ideal candidate is a strategic thinker who is ... SaaS, or subscription services industry strongly preferred. **About US Tech Solutions :** US Tech Solutions is a global staff augmentation firm providing a wide… more
- MTA (New York, NY)
- Senior Manager , Program Delivery & Process Management Job ID: 13722 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: ... Delivery Date Posted: Nov 11, 2025 Description POSTING NO. 13722 JOB TITLE: Senior Manager Program Delivery & Process Management DEPT/DIV: People Department WORK… more