- Capital One (New York, NY)
- …and Threat Manager The Cyber Security Incident and Threat Manager is a technical and operational Servant Leader responsible for managing a cybersecurity domain and a ... will: + Be responsible for the management of a technical and operational cybersecurity domain. + Lead a team...a team of highly technically competent, consistent, thoughtful, and customer -centric security experts. + Ensure the group is adhering… more
- MongoDB (New York, NY)
- …training and development programs for the Global Support team to improve technical skillsets and customer service skills **Strategic Planning and Innovation:** ... team, L2 support, and AV&C, while collaborating closely with the Senior Director of GET and pillar leaders. **Responsibilities** **Leadership and Management:**… more
- Canon USA & Affiliates (New York, NY)
- …direction to less senior engineers. - Provide solutions of escalated technical and/or customer service-related problem areas for any territory requested. - ... to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned...referral bonus -Employee discounts -"Dress for Your Day" attire program (casual is welcome, based on your job function)… more
- S&P Global (New York, NY)
- …across all client-facing and revenue-enabling platforms, including data delivery APIs, customer portals, CRM, and the marketing technology stack. + **Drive Revenue ... to the Chief Commercial Officer and the leaders of Sales, Marketing, and Customer Success. Build the platform that accelerates lead generation, shorten sales cycles,… more
- Amazon (New York, NY)
- …you will be leading a team of software developers solving novel technical challenges, working closely with Scientists, Product/ Program Managers and Business ... partners when listing them, all the way to power customer shopping experiences (eg, product overview in detail pages,...Preferred Qualifications - Experience in communicating with users, other technical teams, and senior leadership to collect… more
- MTA (New York, NY)
- …combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Position Objective: Under the guidance of the ... Senior Director, EO, and in close collaboration with the...part in the development, analysis, and reporting of EO program outcomes, supporting strategic planning and ensuring compliance with… more
- Amazon (New York, NY)
- … customer touchpoints * Define and execute strategies to increase new customer conversion, second purchase rates, and loyalty program effectiveness * Partner ... teams including Marketing, Merchandising, and Technology * Present strategic recommendations to senior leadership based on customer insights and market analysis… more
- Knowles Precision Devices (Cazenovia, NY)
- …solve customer issues in a timely manner. + Collect and summarize customer requirements and feedback to the senior management team, driving product ... line, driving internal and external cross functional teams, and providing customer requirements/feedback for product roadmaps. A successful candidate will support… more
- Sprinklr (NY)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at ... scale - across every customer touchpoint. By combining human instinct with the speed...surveys to gather internal stakeholders' feedback on the Travel Program + Lead training and track stakeholder participation to… more
- Oracle (Albany, NY)
- …of plans. + Create and communicate reference sites. + Development of an industry customer reference program . + Operate in line with Oracle US HR policies ... Seeking a highly motivated and results-driven Sales Professional to join the Customer Success Services (CSS) team, specifically focusing on expanding and growing CSS… more