• Manager, Customer Success

    LiveRamp (New York, NY)
    …identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and ... LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between… more
    LiveRamp (09/18/25)
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  • Group Product Manager - Support Automation

    Coinbase (Albany, NY)
    …of the associated expectations * You will be responsible for fully-automating Coinbase's customer support with extremely high quality and customer ... * This is inclusive of Coinbase's entire suite of support -related products: * Help Center * Chatbot * In-product...prediction: Detecting and resolving a potential issue for a customer before it becomes a real issue * AI-driven… more
    Coinbase (09/26/25)
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  • Director, Media Analytics & Customer…

    Robert Half The Creative Group (Pearl River, NY)
    …for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the ... an experienced Director to join our Media Analytics & Customer Success team in Pearl River, New York. In...plans to optimize client campaigns. * Act as a senior analytics lead for key accounts, translating complex performance… more
    Robert Half The Creative Group (10/03/25)
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  • Service Support Specialist II

    ThermoFisher Scientific (Grand Island, NY)
    …for our scientific instrument install base. **A day in the Life:** + Provide customer support for Thermo Fisher Scientific instruments by answering customer ... cleaner and safer. Join our dynamic Global Service and Support organization as a Senior Service ...be received via phone, email or web. + Provide customer support by using all available resources,… more
    ThermoFisher Scientific (09/19/25)
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  • Desktop Support Specialist III - Mount…

    Mount Sinai Health System (New York, NY)
    …based on phone call volume and online ticketing system entries. Ability to provide technical support over the phone and/or desk side while maintaining a ... to 4:30 PM Monday - Friday Onsite The Desktop Support Specialist III is a senior level...to business area management and staff at the highest customer service and technical level for all… more
    Mount Sinai Health System (09/17/25)
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  • Technology Support Specialist

    The Strong (Rochester, NY)
    …Combining strong technical skills with a commitment to outstanding customer service, the Technology Support Specialist operates both independently and ... records of service activities, and escalate unresolved issues to senior staff while keeping users informed. Asset inventory tracking,...diploma or equivalent. + At least 1 year of technical support experience, preferably in a business… more
    The Strong (09/17/25)
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  • Product Support Engineer - Storm Sewer…

    Autodesk (Albany, NY)
    …for users of InfoWorks ICM, XPSWMM, and InfoDrainage. Reporting to a Technical Support Manager, you will resolve customer issues reported to us by phone, ... host Q&A sessions on our online communities, and publish technical articles in the Autodesk Knowledge Network (AKN). This...team to find solutions + Manage personal backlog of support requests + Manage customer and partner… more
    Autodesk (09/03/25)
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  • Tech Field Support II

    Albany Medical Center (Albany, NY)
    …employees appropriately according to documented standard operating procedures. The Tech Field Support is responsible for an exemplary customer service experience ... America) Salary Range: $51,755.37 - $77,633.06 The Tech Field Support provides onsite and remote support for...outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge… more
    Albany Medical Center (07/25/25)
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  • Operations Support Rep II

    University of Rochester (Rochester, NY)
    …distinct building automated alarm systems; provides communication, dispatches, provides basic technical support , and creates National Incident Management System ... Type: Full time Scheduled Weekly Hours: 40 Department: 100108 Support Operations-Fac & Svcs Work Shift: UR - Day...the appropriate supervisor and/or manager on-call, as well as senior leadership, notifying them of the emergency, and responding… more
    University of Rochester (08/07/25)
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  • Sr Clinical Consultant, MI I

    Fujifilm (Albany, NY)
    …operation of Fujifilm products. + Creates, Provides and maintains documentation to support customer training. + Provides additional training and consultation at ... tools (Word, Excel, and PowerPoint). + Excellent interpersonal skills. + Strong technical support experience with excellent troubleshooting skills. + Ability to… more
    Fujifilm (08/11/25)
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