- Coinbase (Olympia, WA)
- …leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central ... CX point of contact for BPO contract management. *...executing multi-year strategies for vendor site operations * Strong project management skills with experience in site lifecycle management… more
- Amazon (Seattle, WA)
- Description The Technical Program Manager (TPM) for WW Pricing CX leads the program to improve customers' comprehension of Amazon prices. They delight customers ... This requires deep technical knowledge, an understanding of customer needs and project requirements, and an ability to collaborate across job functions. This role… more
- Amazon (Bellevue, WA)
- …Amazon Delivery's Customer Experiences team (ADX CX ) is seeking a Senior Design Program Manager to architect the operational backbone that enables ... to their unique challenges and working styles. In direct partnership with senior leaders and our broader design organization, you'll define what operational… more
- Amazon (Seattle, WA)
- …that drive significant business impacts in Seller businesses. Key job responsibilities As a Senior Manager for Applied Science, you will: * Lead and grow a ... Agent. We are looking for a talented and passionate Senior Applied Science Manager to lead our...a suite of scientific models designed to capture the CX signals to recognize unmet customer demand, identify high… more
- Coinbase (Olympia, WA)
- …internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives * ... while ensuring quality and timeliness *Nice to haves:* * Program or project management certifications (eg, PMP, PgMP, CSM) * Prior exposure to cryptocurrency… more
- Amazon (Seattle, WA)
- …with engineering partners to create roadmap planning. * Developing and driving mechanisms with senior leaders on the progress of the CX work and areas where ... our future. Key job responsibilities As a Principal Product Manager (Tech) on the Merch on Demand team, you...shopping experiences, and some that dive deep in one CX area. * Leveraging your high judgment to prioritize… more
- Verint Systems, Inc. (Olympia, WA)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** The Senior Manager , Financials Applications, will play a pivotal role within ... Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX...support for all Financial and related systems. The Sr. Manager will be responsible for leading a global team… more
- Amazon (Seattle, WA)
- …trust forums, writing opinion papers to discuss Hotly Debated Topics within the product or CX to senior leaders - including VPs and SVPs - and ensuring what ... requirements, and acceptance criteria to product teams; and reviewing and validating CX /UX before review closure. * Negotiate the remediation approach and acceptance… more
- Amazon (Seattle, WA)
- Description We are hiring for a Principal Product Manager (Technical) to drive the evolution of products which provide Amazon business teams and selling partners ... this role you must be an experienced Principal Product Manager - Technical, who is a passionate advocate for...and pragmatic decision making, working with a cross-section of senior leaders and technical teams across Amazon. The Principal… more
- Amazon (Seattle, WA)
- …Payment Risk, Product and Program Management team. We are seeking a Program Manager who is passionate about process and systemic improvement initiatives in the ... PM will be responsible to build out mechanisms and processes to help improve CX and integrate the techniques into Payment Risk business unit. The PM will leverage… more
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