- Public Storage (Plano, TX)
- …matter expert, the ER Hotline Manager will collaborate with the Employee Relations Director to identify risks and gaps, create, audit, and sustain positive workplace ... programs; and design and conduct positive employee relations training that drives...and interact with all levels, from hourly employees to senior management + Trustworthy HR professional with the ability… more
- The Hertz Corporation (Austin, TX)
- …contact center operations and continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service Recovery** , you'll own a ... (SLAs, CSAT, cost-per-contact, etc.) + Managing vendor relationships, workforce planning , and technology strategy + Overseeing revenue-generating service channels… more
- Amazon (Dallas, TX)
- …is comprised of two other RMs and reporting to the Facilities Maintenance Director , to manage and lead Facilities Managers and Facilities Area Manager (Shift ... to improve processes and improve Amazon customers experience. * Offer guidance to senior leadership on maintenance and equipment end of life (EOL) issues using ROI,… more