- The Hertz Corporation (Springfield, IL)
- …contact center operations and continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service Recovery** , you'll own a ... across key metrics (SLAs, CSAT, cost-per-contact, etc.) + Managing vendor relationships, workforce planning, and technology strategy + Overseeing revenue-generating… more
- Amazon (Joliet, IL)
- …is comprised of two other RMs and reporting to the Facilities Maintenance Director , to manage and lead Facilities Managers and Facilities Area Manager (Shift ... matter expert in facilities maintenance, workplace safety, and data driven management and leadership. A background in MHE systems/applications, packaging automation,… more