- Fannie Mae (Reston, VA)
- …follow-up calls for high profile incidents. * Ensure appropriate functional and management escalation takes place as per the standards and procedures. * Follow up on ... etc. * 6 years of experience as an Incident manager handling incidents, changes and problems in a 24/7...verbal skills. Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the ... all escalated incidents. 9) Escalate incidents in accordance with established escalation procedures. 10) Report on previous business day's Enterprise Operations… more
- TekSynap (Ashburn, VA)
- …maintain daily compliance requirements. The ISSO will report to the government Program Manager , government Technical POC / Task Manager . The Contractor shall ... also keep the designated government Information System Security Manager (ISSM), and COR informed. Due to the importance of keeping system(s) updated to meet FISMA… more
- US Foods (Salem, VA)
- …and matches HR solutions to identified gaps. Serves as the area escalation point on employee relations issues of significant complexity. **ESSENTIAL DUTIES AND ... other people leaders * Other duties as assigned by manager * Travel required 10% to domiciles and events....experience ,with increasing levels of responsibility, including support for senior level business * Labor Relations experience required *… more
- Capital One (Richmond, VA)
- …organizational skills** + **Ability to balance operating independently with appropriate escalation to and interaction with senior leadership** **Basic ... laws and regulations** + **Participate in reporting activities used by Senior Leadership** + **Demonstrate strong time management, organizational, and prioritization… more
- PenFed Credit Union (Mclean, VA)
- …the highest levels of systems and infrastructure availability. + Interact with senior engineers to identify areas of improvement for operational efficiency. + Work ... the PenFed architecture, and also the current roadmap. + Collaborate with senior engineers and Enterprise Architecture to design systems of high complexity. +… more
- Capital One (Mclean, VA)
- …strong organizational skills + Ability to balance operating independently with appropriate escalation to and interaction with senior leadership + Willingness to ... adequate Compliance Risk Management + Participate in reporting activities used by Senior Leadership **The ideal candidate will possess:** + Clear results orientation… more
- Bank of America (Richmond, VA)
- …and technical partners accountable during restoral activities, ensuring proper escalation occurs, timely and accurate business communications are created, and ... hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to...enterprise scale environments. + Prior Technical Generalist, Major Incident Manager & Event Management experience. + Familiar in the… more
- NTT America, Inc. (Richmond, VA)
- …Works independently, with general direction from the client, stakeholders, team lead, or senior manager , to perform operational tasks to resolve all escalated ... issues. + Supports, tracks, and documents change implementation. + Provides timely escalation of all tickets to management with ensuing updates, where applicable. +… more
- Shuvel Digital (Vienna, VA)
- …staff and other IT personnel within the organization. Specific Qualifications: + Senior Deployment Engineer having 7+ years' work experience with DevOps and Agile ... Git/GitHub, AzureDevOps, CloudBees Jenkins/Jenkins, IBM UrbanCode Deploy, Nexus Repository Manager , jFrog, SonaQube, ServiceNow, CheckMarx, Junit, Azure DevOps, Chef,… more