- American Express (New York, NY)
- …maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in ... while driving differentiation through building and leveraging innovative technology and data insights . The Enterprise CRM Solutions team was created in 2024 as part… more
- American Express (New York, NY)
- …team stays focused, aligned, and effective. + **Act as a trusted partner** to senior leaders, bringing structure, insights , and momentum to the work that matters ... of Staff** to join us in supporting the VP, Senior Colleague Strategic Partner (CSP) for **Global Servicing (GS)**...for **Global Servicing (GS)** - the heartbeat of Amex customer experience worldwide. GS leads our customer … more
- American Express (New York, NY)
- … Customer Success and Product to develop compelling data-driven insights that unlock growth opportunities for merchants, optimize campaign performance, and ... and Amex Offers' overall growth strategy. + Deliver post-campaign analysis and insights that quantify lift, incrementality and customer behavior change. +… more
- CVS Health (Albany, NY)
- …ways of approaching business. + Developing project plans designed to address customer needs and available team resources. + Partnering with Product Manager ... to positively impact the Workday strategy and share key insights and actions based on data and metrics. +...Experience with change management and communications. + A strong customer service orientation. + The ability to work effectively… more
- Pegasystems (New York, NY)
- …and external stakeholders to drive our client's success. **Picture Yourself at Pega:** A Senior Customer Success Manager is responsible for maintaining and ... customer + Use discrete and aggregate measures of customer health to drive insights , to identify...proven customer satisfaction and revenue driver. The Senior Customer Success Manager leverages… more
- Fujifilm (Valhalla, NY)
- …experiences. With a strong focus on go-to-market readiness, performance analysis, and customer insights , you will optimize product performance, enhance user ... **Position Overview** We are seeking a strategic and results-driven Senior Product Manager , D2C eCommerce to own...**Analytics & Performance Optimization:** + Analyze performance data and customer insights to optimize sales, conversion and… more
- DoorDash (New York, NY)
- …portfolio of brands. The role will involve a blend of data analysis, operational insights , and relationship management. You will report into a Manager of ... partners to promote the DoorDash partnership, drive sales, and increase customer awareness Relationship Management: + Develop & foster partner relationships with… more
- BMO Financial Group (New York, NY)
- …+ Analyze and report on compliance data, and related data to gain insights on regulatory risk. + Oversee the development and maintenance of guidelines and ... audit scrutiny. + Accesses, monitors and reports on sensitive Bank, customer , transactional and employee information to ensure compliance with regulatory… more
- Ford Motor Company (Albany, NY)
- …Drive the adoption of advanced analytics tools and techniques to generate deep insights into customer behavior, service usage, revenue optimization and business ... developing and delivering cutting-edge software subscriptions and services that enhance the customer journey and unlock new revenue streams. The Global Data, … more
- Mount Sinai Health System (New York, NY)
- …has direct correlation to brand loyalty, membership retention and renewal revenue. The Senior Member Relations Manager must identify and address the needs of ... CAPC members to create customer journeys that include automated messaging, membership guides, group...of CAPC resources are the success metrics for the Senior Member Relationship Manager . The insight and… more