- S&P Global (New York, NY)
- …customer engagement initiatives in close collaboration withMarketing, Product,Account Management , and Sales teams.Cultivate strong relationships with power users ... **About the Role:** **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. The… more
- American Express (New York, NY)
- …the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The Sr Manager , NAC Product Management , will play a pivotal role on this ... and protections to 60 million Card Members. The Sr Manager will manage 9 protection products in the Retail...customer experience, and all core aspects of product management (eg, P&L management , engagement strategies, … more
- Oracle (Albany, NY)
- …to stakeholders + Prepare regular reports and respond to questions from senior leadership + Expand and improve underwriting methodology to provide supplier cost ... business meeting content build outs + Problem solving and providing input and support to manager to unblock on business and project critical needs + Must be able to… more
- American Express (NY)
- …Design customer communication and servicing strategies to support risk management strategies, ensuring a positive experience across every customer ... us define the future of American Express. **GMNS Risk Management ** American Express has a network that connects millions...Technology teams to create and drive best-in-class strategy. The Manager will join at team responsible for overseeing a… more
- CVS Health (Albany, NY)
- …We are seeking an experienced and strategic leader to oversee Change and Release Management for the Aetna Line of Business (LOB). This role is pivotal in ensuring ... you_** + Lead and own the Change & Release Management and Governance processes for Aetna LOB. + Evaluate...and business stakeholders. **REQUIRED QUALIFICATIONS** + 7+ years in senior IT leadership roles managing complex teams and driving… more
- American Express (New York, NY)
- …continuous improvement. **Minimum Qualifications:** + 5 years of experience in **product management ** , ** customer success** , or **program enablement** within a ... make an impact** **in** **this role?** As the **Product Manager for User Enablement** , you will serve as...bases, and FAQs. **Preferred Qualifications:** + Experience in a ** customer -facing product management ** role or within **SaaS… more
- DoorDash (New York, NY)
- …proactive lifecycle strategies, and improve overall product adoption. + Churn Risk Management . Track customer engagement through data tools (eg, Looker, Totango) ... performance and manage relationships. + You have 5+ years experience in Customer Success, Account Management , or a related customer -facing role at a SaaS… more
- Deloitte (Rochester, NY)
- …a broad range of responsibilities with a focus on overseeing the cross-workstream Customer /Client Master Data Management process for all Deloitte member firms ... system on Informatica. Job responsibilities: + Oversight of all end-to-end Customer /Client master data management processes across Deloitte's SAP and Salesforce… more
- Capital One (New York, NY)
- Consumer Credit Review Senior Manager The Consumer Credit Review Senior Manager is responsible for executing independent, risk-based assurance reviews ... practices, effectiveness of policy implementation and risk governance. The Senior Manager will also contribute towards the...depth and breadth of full spectrum lending activities (acquisition, customer management ) managed by the first and… more
- Capital One (New York, NY)
- Senior Manager , Compliance Advisor - Retail...Compliance Advisor - Retail Bank performs a key risk management role (second line of defense), to help ensure ... to include Fraud Strategy and Prevention, Fraud Investigations, Claims and Disputes. **The Senior Manager supports the line of business by:** + Providing input… more