- Coinbase (Jefferson City, MO)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Programs team drives strategy, planning, and execution for the Global ... to transform the customer experience. We're hiring a Program Manager , Coinbase One, to evolve Priority Support into a...evolve Priority Support into a best-in-class offering and leverage CX to drive member retention and product adoption. *What… more
- Coinbase (Jefferson City, MO)
- …Attendance is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) ... deliver seamless customer and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of-customer insights to improve quality… more
- Coinbase (Jefferson City, MO)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- Coinbase (Jefferson City, MO)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce ... excellence, including data scientists and data engineers. * Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing… more
- H&R Block (MO)
- …insights across the enterprise and be a trusted advisor to our most senior leadership Financial/Budget Management + Create and manager support budgets for ... industry and is now leading its transformation. The Program Manager - Financial Services within the Product Support &...customer s' servici ng journeys while simultaneously improving the CX and driving incremental LTV + Own and broadcast… more
- H&R Block (MO)
- …- one that defined an industry and is now leading its transformation. The Manager , Assisted Tax Preparation within the Product Support & Insights Team champion s ... key differentiator of our value proposition . As the Manager , Assisted Tax Preparation you will report to the...customer s' servici ng journeys while simultaneously improving the CX and driving incremental LTV + Own and broadcast… more
- Coinbase (Jefferson City, MO)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... vendor partners or overall performance and the quality. * Coordinate with senior management and provide insights for process improvement. * Communicate effectively… more