- Serco (Herndon, VA)
- **Position Description** The Senior Manager , Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , ... to: [email protected] . Click here to apply now (https://careers-sercous.icims.com/jobs/72329/ senior - manager -service-operations %28hybrid-in-herndon%2c-va%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834477830) **New to Serco?** Join… more
- Leidos (Fort Belvoir, VA)
- **Description** This ** Senior ** **IT Service Management ( ITSM ) Problem Manager ** position is a specialized role within the DTRA I3TS program. This unique ... underlying problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. + Reporting: Generate reports on problem… more
- Northramp LLC (Reston, VA)
- …SharePoint, and modern collaboration and analytics tools. + Familiarity with ITSM processes , performance management frameworks, ServiceNow, and multi-vendor IT ... IT Performance Metrics & Customer Experience Senior Leader + Reston, VA + Category: Subject...Subject Matter Expert + Type: Full-time + Min. Experience: Manager Opportunity Northramp is looking for an IT Performance… more
- Truist (Richmond, VA)
- …following job description:** We are seeking a highly skilled and hands-on Senior Platform Engineer to help engineer and scale enterprise-grade platform services that ... 5. May lead large, complex projects related to improving processes or support capabilities. 6. May engage and mange...and business problems. 7. Ability to influence others at senior levels to adopt a new perspective. **Preferred Qualifications:**… more
- GovCIO (Alexandria, VA)
- **Overview** GovCIO is currently hiring a senior -level **Zero Trust Data Analytics Engineer** to join our team, supporting a critical program with the US Coast ... and accelerating maturity progression. + Architect and maintain data collection processes and pipelines, ensuring data integrity, accuracy, and adherence to data… more
- PagerDuty (Richmond, VA)
- …world-all in a flexible, award-winning workplace. PagerDuty is seeking a ** Senior Director, Platform Product Management** to join our diverse, customer-focused team ... development and partnerships across communications platforms, infrastructure, monitoring and observability, ITSM and IDPs and other developer tools + Partner with… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …of network infrastructure, systems, and operations. + Experience with incident management processes and IT service management ( ITSM ) frameworks (eg, ITIL). + ... escalation and resolution of technical issues. Position Description: The Incident Manager is responsible for overseeing the timely restoration of network… more
- Deloitte (Mclean, VA)
- …international, to deliver Application Support for clients. + 5+ years of experience with ITSM processes , Service Level Agreements and KPIs + Drive SLA adherence ... in both the technical and functional aspects of Workday ERP applications and processes . The Workday Operate Manager has overall responsibility for Workday… more
- Leidos (Fort Belvoir, VA)
- …considered in lieu of degree. + Knowledge of the Service Management workflows and ITSM processes + Current ITIL 4 certification and training + Experience ... **Description** We are seeking an experienced ** Senior ITIL Network Knowledge Manager ** to...quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL4 best practices. **Clearance… more
- Leidos (Lorton, VA)
- …we do business. Leidos is seeking an experienced ServiceNow Software Development Manager , to join an internal service center group under the Digital Modernization ... debugging code, as well as mentoring developers (junior through senior levels) on the team. Including the need to...technical guidance and support for ServiceNow IT Service Management ( ITSM ) and the IT Asset Management (ITAM) module, specifically… more