- The Cigna Group (Richmond, VA)
- …Qualifications** + 5+ years of experience in product management, with a focus on customer engagement or voice technologies. + 3+ years working with telephony ... transforming healthcare through technology and data. As a Sr. Manager , Product Management for Call Routing and IVR, you'll...for Call Routing and IVR, you'll drive innovation in customer engagement platforms, making it easier for millions to… more
- Hilton (Mclean, VA)
- … Customer Care Team that is revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive to ... Reservations and Customer Care \(HRCC\) organization\. The Senior Manager will collaborate with other project...contact center \(daily volumes exceeding 10,000 contacts\), handling both voice and nonvoice customer contacts + Command… more
- Coinbase (Richmond, VA)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define...* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights… more
- Capital One (Mclean, VA)
- Senior Manager , Product Management - DevX **...through a variety of channels to serve as the voice of the customer internally - identifying new ... finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of...bar of each line of committed code. As a Senior Product Manager on the Developer Experience… more
- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- **Job Summary** ** Senior Manager , Digital Content and Social Strategy** Position Overview The Senior Manager , Digital Content & Social Strategy is ... we serve. Reporting to the Director of Corporate Brand and Reputation, the Senior Manager leads corporate website governance, social media strategy, analytics,… more
- Capital One (Richmond, VA)
- Senior Manager , Product Management - DevX Capital...through a variety of channels to serve as the voice of the customer internally - identifying new ... mission to change banking for good! As a Product Manager on the Developer Experience (DevX) Product team, you...scale. This role advocates for the needs of the customer to inform the platform roadmap ensuring the capabilities… more
- Capital One (Mclean, VA)
- Senior Associate, Project Manager , Consumer Intelligence...One was created by CEO mandate to capture the voice of the customer to inform business ... all of Capital One. CI has built an enterprise voice of customer system that includes an...storing, & organizing documentation for partners As a project manager on this team, you will need: + Exceptional… more
- Amazon (Arlington, VA)
- …who depend on our innovations. This isn't a traditional product role-you'll be the voice of the customer and the champion of product value, translating ... understands both technical capabilities and business needs * Create Voice of Customer (VOC) mechanisms that capture...to end product delivery - Experience as a product manager or owner - Experience owning technology products Preferred… more
- Capital One (Mclean, VA)
- …and delivering intelligent and personalized customer experiences. We are seeking a senior Product Manager to join the Enterprise Model Platform (EMP) team to ... Senior Product Manager , Enterprise Model Platform...finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of… more
- Capital One (Mclean, VA)
- Senior Manager , Digital Content Strategy & Organic Growth - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has ... engage with our data and cloud solutions. As the Senior Manager , Digital Content Strategy & Organic...strategies to drive high-intent, qualified traffic across the entire customer lifecycle, from the buyer's journey (discovery and lead… more