- Lumen (Richmond, VA)
- …continuous research and listens to live experiences to understand and represent the voice of the customer as input to iterative release prioritization. Research ... the world and shape the future. **The Role** The Sr Lead Experience Manager is responsible for defining, measuring, analyzing, and improving customer journeys… more
- Coinbase (Richmond, VA)
- …able to create a delightful experience for our own customers while preserving customer privacy and security. As Coinbase's Travel Rule lead, you'll play a critical ... delightful and high-quality UX to ensure that Coinbase is compliant without compromising customer experience. * Be on top of every detail: Relentlessly drive program… more
- Coinbase (Richmond, VA)
- …insights. Success in this role requires a mix of leadership, technical expertise, customer focus and product mindset. Here's what we're looking for: * *Experienced ... *Experience in CX and Compliance analytics: *You've partnered with customer support and compliance teams to build data solutions...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- V2X (Springfield, VA)
- …+ The Senior Network Engineer also works directly with the customer 's IT Architecture and Engineering (A&E) team to consistently explore, investigate, research, ... integrity, respect, responsibility, and professionalism. We are hiring for a dynamic Senior Network Engineer - active TS/SCI clearance for our Systems Engineering… more
- EAB (Richmond, VA)
- …recent awards. For more information, visit our Careers page. The Role in Brief: Senior Director, Forage Partner Success and Operations The Senior Director is ... and team at each partner institution. In addition, the Senior Director will oversee the Forage production and implementation...to further drive commercial, impact and renewal activities. As manager for a group of Success Leaders and Production… more
- Proofpoint (Reston, VA)
- …and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers ... to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer,... customer business requirements and serve as the customer voice internally, even anticipating customer… more
- Amazon (Arlington, VA)
- …and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: ... The Amazon Vendor Services organization is seeking a Strategic Customer Success Manager to shape the future...blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data… more
- L3Harris (Arlington, VA)
- …to RTS Program Manager in the Washington DC area, and supports Senior Program Manager organization (Arlington, VA). The basic functions will be primarily ... customer organization at all levels of leadership up to and including Senior Executive Service to resolve customer and program issues. Qualifications: Hold a… more
- CACI International (Chantilly, VA)
- …and register voice and video communications devices in Cisco Call Manager . + Train and mentor junior technicians on proper installation and support procedures. ... Senior Installation Tech Specialist Job Category: Information Technology...* **The Opportunity:** The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed… more
- Amazon (Arlington, VA)
- …join our Customer Experience Strategy team in Arlington. As a Product and Customer Insights Manager , you will own and contribute to studies that measure ... matter expertise in the area of market research. - Experience with designing voice of the customer programs/strategies - Robust quantitative and qualitative… more