- The Hertz Corporation (Richmond, VA)
- …lead our North American contact center operations and continue to transform our service recovery model. As the ** Senior Director of Customer Care & ... you'll own a high-impact function that sits at the center of revenue generation, cost optimization, and customer loyalty...makes this role unique:** This is more than a service role - it's a growth engine. You'll oversee… more
- Veterans Affairs, Veterans Health Administration (Richmond, VA)
- …when necessary. Responsible for extracting and analyzing data to provide reports to senior management in support of operations and tracking measures. Works in ... Assistant plans and directs programs at the medical center , Community Based Outpatient Clinics (CBOCs) and satellite outpatient...for extracting and analyzing data to provide reports to senior management in support of tracking measures.… more
- NTT America, Inc. (Ashburn, VA)
- …user account administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates ... you can grow, belong and thrive. **Your day at NTT DATA** Provide customer service , troubleshooting, as well as incident escalation for all users contacting the 24 x… more
- CenterWell (Richmond, VA)
- …CenterWell, a Humana company: CenterWell creates experiences that put patients at the center . As the nation's largest provider of senior -focused primary care, ... **Overview** The Program Lead will be responsible for managing the Patient Service Advisor (PSA) Program, ensuring its strategic and operational success. The Patient… more
- CACI International (Arlington, VA)
- …of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate and partner with senior functional resources and developers ... ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a...and solutions. **This position may require shift work in support of a 12x7 service level agreement,… more
- Prime Therapeutics (Richmond, VA)
- …passion and drives every decision we make. **Job Posting Title** Director of Service Delivery **Job Description** The Director Service Delivery is responsible ... objectives. This role is responsible for partnering across Member Operations senior leadership, Client Engagement, and the Business Integration Teams to influence… more
- CACI International (Sterling, VA)
- Service Quality Assurance Lead Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * **The Opportunity** : CACI is looking for a Service Quality Assurance Lead to oversee and improve our...quality + Analyze quality data and prepare reports for senior management. + Ensures quality processes are developed in… more
- CACI International (Sterling, VA)
- Continuous Service Improvement Management Lead Job Category: Consulting Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... * **The Opportunity** : We are seeking an experienced and dynamic Continuous Service Improvement Management Lead to drive our organization's efforts in enhancing … more
- CDM Smith (Richmond, VA)
- …of our CDM Smith offices CDM Smith is seeking an Industrial Client Service Leader to help further accelerate our successfully growing business with electric utility ... needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: * Leading business development, client engagement, client … more
- CACI International (Mclean, VA)
- …effective solutions. + Analyze data and trends to improve workflow efficiency and service quality. + Support the development and facilitation of training ... General Support Administrative Officer Job Category: Administration Time Type:...including Sponsor leadership, other US Government agencies, and external service providers. The role requires adaptability, problem-solving skills, and… more