- Amentum (Fort Belvoir, VA)
- …services to US government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have direct, on-the-ground ... the Department of Defense (DoD), Intelligence and Security Command (INSCOM), Army Service Component Commands, other Government agencies, and the Department of the… more
- Chenega Corporation (Arlington, VA)
- …service level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... **Req ID:** 36590 **Summary** **Help Desk Manager** **Arlington, Virginia** Are you ready to...their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring...years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service … more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... in mentoring junior team members and accept mentoring from senior team members. + Other supporting duties as directed....Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Specialist, Mid-Level TS/SCI with Poly REQUIRED** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, ... of Education and an additional 2 years of related senior experience, for a total of 10 years, as...service . * Highly Desired: Demonstrated experience working help desk issues in a classified environment, excellent oral and… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... basic issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring and tracking… more
- DHS Headquarters (Alexandria, VA)
- …primary purpose of this position is to serve as a Special Agent (SA), Desk Officer (DO) for the Federal Protective Service (FPS), Investigations Divisions (ID), ... significant investigations. Providing in-progress reports and formal briefings to senior leadership and FPS officials on investigations. Requirements Conditions of… more
- Insight Global (Mclean, VA)
- …looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in ... and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution. Simulate/reproduce problems independently to resolve… more
- Xponential Fitness (Leesburg, VA)
- …countries. Class formats target a wide range of clients needs from young to more senior and beginner to advanced. Club Pilates is the first company to create a ... preferred but not required. REQUIREMENTS: * Excellent sales, communication, and customer service skills required * Goal-oriented with an ability to achieve sales in… more
- Steampunk (Mclean, VA)
- …solutions, modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service . **Contributions** **What You'll Do** ... and our clients to thrive. We're looking for a ** Senior IT DevOps Engineer** who's not only a Microsoft...**Elevate Support:** Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure a frictionless… more