- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and design. Provides direction to other IT Administrators on the project in a senior administrator capacity. Considered a technical specialist in a variety of IT ... tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix...environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot… more
- Deloitte (Rosslyn, VA)
- …from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full- service use case development and dashboards As a ServiceNow ... to identify efficiencies and opportunities for optimization. + Working collaboratively with senior risk stakeholders (CIO, CRO, CISOs and direct reports). + Building… more