• Service Desk Specialist (M-F 0700-1600)

    General Dynamics Information Technology (Arlington, VA)
    …+ Provide Tier 2 IT operations control support using ITSM ticketing system such ServiceNow in the form of systems and as a technical generalist that resolves ... exhibiting expertise, courtesy, timeliness, and professionalism while interfacing with users and senior staff members in person, on the phone and/or email. + Be… more
    General Dynamics Information Technology (10/07/25)
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  • End User and Systems (AV/VTC) Technician

    CACI International (Arlington, VA)
    …tracking **These Qualifications Would be Nice to Have:** + Familiarity with using ServiceNow + Experience supporting organization senior staff (eg VIPs) - ** ... VIP and high visibility events + Recommends customer service and IT process support enhancements, researching and recommending new technologies and procedures +… more
    CACI International (09/23/25)
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  • Network Problem Management Quality Assurance Lead

    CACI International (Sterling, VA)
    …guidance, mentorship, and performance evaluations + Coordinate with other ITSM process owners to integrate problem management with incident, problem, and change ... Drive continuous improvement initiatives + Report on problem management performance to senior management and stakeholders + Develop and deliver training programs on… more
    CACI International (07/26/25)
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