- Interstate Waste Services, Inc. (Teaneck, NJ)
- …business family style culture. **Essential Job Summary:** The role of the Customer Service Manager (CSM) is to lead and oversee all aspects of our customer service ... to boost individual and team effectiveness. + Serve as the primary escalation point for complex customer issues, delivering timely resolutions that ensure customer… more
- Robert Half Technology (Jersey City, NJ)
- Description Role Summary As a Technical Project Manager focused on data and AWS cloud, you will lead the planning, execution, and delivery of engineering efforts ... reviews, lessons learned, and process improvements. + Present regularly to senior leadership on project status, challenges, KPIs, and outcomes. Requirements Required… more
- NTT America, Inc. (Trenton, NJ)
- …20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and highly strategic individual contributor responsible for ... for optimization, growth, and innovation in service delivery. **Customer Advocacy and Escalation Management** + Act as the primary advocate for customers, ensuring… more
- Zelis (NJ)
- …gained, and the personal interests that shape who you are. Position Overview The Manager of Client Services will be responsible for the day-to-day operations of the ... do: + Provide direction to the CSS Supervisors and Senior CSS for reviewing: + New CSS Employee communication...items and trends with clients and/or internal teams. + Escalation point of contact for clients and internal department… more
- Cardinal Health (Trenton, NJ)
- **Job Summary:** The Manager , Revenue Cycle Management, is responsible for overseeing the insurance collection follow-up team to ensure timely and accurate ... and streamline workflows. + Serve as the point of escalation for complex or high-dollar claims. + Stay current...implement preventive measures. + Prepare and present reports to senior leadership on collection performance, trends, and areas for… more
- JPMorgan Chase (Jersey City, NJ)
- …will be tasked with designing, developing and implementing analytical solutions to support the effective identification, monitoring and escalation of compliance, ... conduct and operational risk issues for reporting to senior management. You will need to have a strong...analytics purposes. Assess the completeness of source data to support development efforts and communicate any new data requirements… more
- American Express (NJ)
- …As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, ... Achieve portfolio growth and retention targets + Serve as the point of escalation and resolution, using structured action plans and project management tools as… more
- Bank of America (Pennington, NJ)
- …motivate, convey the "why" and connects contributions to business results. + Risk Manager : Leads and encourages the identification, escalation and resolution of ... Business Support Lead II Pennington, New Jersey **To proceed...meetings, prepare agendas and organize monthly meeting content for senior leader * Coordinate and organize employee engagement events… more
- NTT America, Inc. (Trenton, NJ)
- …advisor to the project team (NTT Data Business Solutions Inc. and customer) + Support project manager and engagement director in managing customer expectation + ... skillset to the project. This position works closely with the project manager , engagement director and consultants to design and evaluate feasibility of proposed… more
- TD Bank (Mount Laurel, NJ)
- …policies, standards and practices, operating framework, reporting, notification and escalation of material and significant events The Group Risk Specialist ... compelling business context and advice; influences and gains alignment across increasingly senior stakeholders + Works autonomously as the lead and guides others… more