- Fresenius Medical Center (Port Charlotte, FL)
- …+ Assists with facility QAI infection control audits. + Acts as a change agent for infection control practices within clinic. Under the direction of the CM or ... national certification or state specific certification as defined by Center for Medicaid/Medicare (CMS)Allappropriatestatelicensure,education,andtraining(ifany) required. + Demonstrated commitment to… more
- Concentrix (Tallahassee, FL)
- …and contact center stakeholders to gather requirements related to Customer Service and Omnichannel processes. + Design and configure Dynamics 365 Customer ... routing rules, SLAs Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences ( Agent Workspace, Customer Service Workspace) +… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience ... quality assurance program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- Capital One (Tampa, FL)
- …+ High School Diploma, GED, or equivalent certification + At least 3 years of Customer Service or Call Center experience + At least 1 year of experience using ... **Preferred Qualifications** + At least 4 years of Customer Service or Call Center experience + At...stability Capital One reserves the right to ask the agent to upgrade internet service to ensure… more
- Capital One (Tampa, FL)
- …+ High school diploma, GED or equivalent certification + At least 3 years of customer service or call center experience + At least 1 year of Google Suite or ... **Preferred Qualifications** + At least 4 years of customer service or call center experience + At...stability Capital One reserves the right to ask the agent to upgrade internet service to ensure… more
- HUB International (St. Petersburg, FL)
- …designed to meet the diverse needs of our customers. We are seeking a **Remote Call Center Agent ** to join our team and assist consumers in choosing the right ... along the way as one of the best customer service teams and best places to work. Widely recognized...**travel insurance** policies. As a Call Center Agent , you will be responsible for… more
- Pegasystems (Tampa, FL)
- …that showcase capabilities such as interaction management, omnichannel engagement, self- service , AI-powered automation, and agent desktop experiences **What ... + Industry Experience: 5+ years of hands-on experience in the Customer Service industry, with demonstrated knowledge of contact center operations, customer… more
- Concentrix (Tallahassee, FL)
- …of Dynamics 365 Customer Service capabilities, including case routing, service -level agreements (SLAs), and agent productivity tools. + Accelerate Adoption ... models by aligning technology with business goals-whether through proactive service , omnichannel engagement, or agent enablement. **Required Qualifications**… more
- CenterWell (Palm Bay, FL)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... + Ensures supervisory visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. + Prepares weekly… more
- The Hertz Corporation (Estero, FL)
- …confidence and build loyalty. **Preferred:** + 5+ years' experience in customer care, service recovery, or contact center operations with a proven track record ... seeking a dynamic and operationally strong leader managing our Service Recovery function for North America Customer Care. As... recovery operations executed by third-party BPO & AI agent partners across phone, email, and chat channels across… more