- HUB International (St. Petersburg, FL)
- …designed to meet the diverse needs of our customers. We are seeking a **Remote Call Center Agent ** to join our team and assist consumers in choosing the right ... along the way as one of the best customer service teams and best places to work. Widely recognized...**travel insurance** policies. As a Call Center Agent , you will be responsible for… more
- Pegasystems (Tampa, FL)
- …that showcase capabilities such as interaction management, omnichannel engagement, self- service , AI-powered automation, and agent desktop experiences **What ... + Industry Experience: 5+ years of hands-on experience in the Customer Service industry, with demonstrated knowledge of contact center operations, customer… more
- Concentrix (Tallahassee, FL)
- …of Dynamics 365 Customer Service capabilities, including case routing, service -level agreements (SLAs), and agent productivity tools. + Accelerate Adoption ... models by aligning technology with business goals-whether through proactive service , omnichannel engagement, or agent enablement. **Required Qualifications**… more
- CenterWell (Palm Bay, FL)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... + Ensures supervisory visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. + Prepares weekly… more
- The Hertz Corporation (Estero, FL)
- …confidence and build loyalty. **Preferred:** + 5+ years' experience in customer care, service recovery, or contact center operations with a proven track record ... seeking a dynamic and operationally strong leader managing our Service Recovery function for North America Customer Care. As... recovery operations executed by third-party BPO & AI agent partners across phone, email, and chat channels across… more
- Ferguson Enterprises, LLC. (Tampa, FL)
- …Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, ... looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team! The Concierge Customer Service … more
- Teleperformance USA (North Lauderdale, FL)
- **Category :** **Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**… more
- Oracle (Tallahassee, FL)
- …are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the ... knowledge management, agents that handle real-time digital customer interactions to drive self- service containment, and integration with Contact Center as a … more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent English speaker + ... to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- MyFlorida (Tallahassee, FL)
- …all initial interaction conducted via telephone and e-mail. This position works as a Call Center agent for the Customer Contact Center (CCC). The Work You ... Disabilities Act, must notify the agency hiring authority and/or People First Service Center (###). Notification to the hiring authority must be made in advance… more