- Fresenius Medical Center (Suwanee, GA)
- …+ Assists with facility QAI infection control audits. + Acts as a change agent for infection control practices within clinic. Under the direction of the CM or ... national certification or state specific certification as defined by Center for Medicaid/Medicare (CMS)Allappropriatestatelicensure,education,andtraining(ifany) required. + Demonstrated commitment to… more
- Concentrix (Atlanta, GA)
- …and contact center stakeholders to gather requirements related to Customer Service and Omnichannel processes. + Design and configure Dynamics 365 Customer ... SLAs + Knowledge base + Omnichannel workstreams, channels, and unified routing + Agent experiences ( Agent Workspace, Customer Service Workspace) +… more
- CVS Health (Atlanta, GA)
- …workflows through intelligent orchestration of AI agents. This involves enhancing agent assistance and self- service capabilities using conversational AI, ... the deployment, testing, and optimization of generative AI models to support agent -assist, customer self- service , and operational analytics. + Build and maintain… more
- Oracle (Atlanta, GA)
- …are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the ... knowledge management, agents that handle real-time digital customer interactions to drive self- service containment, and integration with Contact Center as a … more
- The Hertz Corporation (Atlanta, GA)
- …confidence and build loyalty. **Preferred:** + 5+ years' experience in customer care, service recovery, or contact center operations with a proven track record ... seeking a dynamic and operationally strong leader managing our Service Recovery function for North America Customer Care. As... recovery operations executed by third-party BPO & AI agent partners across phone, email, and chat channels across… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent English speaker + ... to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and… more
- Molina Healthcare (Savannah, GA)
- …that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, ... with business goals to enhance member satisfaction, workforce productivity, and service quality. + Establish governance, key performance indicators, and service… more
- Cardinal Health (Atlanta, GA)
- …liaison in problem-solving, research and problem/dispute resolution. **_Job Summary:_** As a Service Center our mission is to deliver exceptional experiences for ... is required. Once the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time (40 hours/week). Employees are… more
- Capital One (Atlanta, GA)
- …consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. ... and do not meet performance criteria required for optimal agent /customer interactions + ISP download speeds on VPN must...equivalent certification + At least 3 years of customer service or call center experience + At… more
- Mass Markets (Savannah, GA)
- …position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service , ... tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer… more