- Molina Healthcare (Buffalo, NY)
- …that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, ... with business goals to enhance member satisfaction, workforce productivity, and service quality. + Establish governance, key performance indicators, and service… more
- Cardinal Health (Albany, NY)
- …liaison in problem-solving, research and problem/dispute resolution. **_Job Summary:_** As a Service Center our mission is to deliver exceptional experiences for ... is required. Once the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time (40 hours/week). Employees are… more
- New York State Civil Service (Albany, NY)
- …(NYSERDA), NYS Department of Environmental Conservation (DEC), NYS Department of Public Service (DPS), The Office of Renewable Energy Siting (ORES) and other state ... environmental science to economic development, you can find your niche in public service and grow both professionally and personally. Embrace the chance to join our… more
- Anywhere Real Estate (Buffalo, NY)
- …update and manage communication with all parties involved in the transaction. + Prioritize service to the agent and all parties with a positive and engaging ... The **Client Experience Specialist** is a service -minded professional who manages all non-licensed aspects of...volume paperless environment. + People first approach- keeping the agent and consumer at the center of… more
- Monro Muffler/Brake (Fairport, NY)
- Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but ... from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company's regional strength and community connections. From big… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …The Associate Director, R&D HCP Engagement CoE is a critical change agent and system implementer responsible for designing the operating model and overseeing ... the execution of a unified, compliant, and exceptional service model for all Healthcare Professional (HCP) engagement and...the HCP Engagement CoE, acting as the primary change agent to transform the fragmented HCP engagement process into… more
- AON (New York, NY)
- …of submission information in conjunction with clients, relationship managers, originators and service center support + Finalize market submission and product ... of submission information in conjunction with clients, relationship managers, originators and service center support + Finalize market submission and product… more
- Guardian Life (New York, NY)
- …voice based digital assistants, automation solutions, agentic AI and intelligent self- service technologies. Your role is pivotal in understanding the impact of ... Digital Assistants, focusing on conversational and natural language driven self- service solutions. + Understanding Digital Assistant Impact: Evaluate how automated… more
- BlackRock (New York, NY)
- …leadership** **of Helpdesk vendor management** in a fast paced, high-volume, contact center or enterprise Service Desk environment. + **Excellent knowledge of ... **About this role** ** Service Desk Manager - Job Description** **About This...: become the product owner of an AI Support Agent chatbot and closely partner with the development team… more
- The Hartford (New York, NY)
- …acts as the gatekeeper between the agent , Underwriter and the Operations Service Center Underwriting Support + Performs initial prequalification on all new ... Primary Casualty and Excess Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting as a… more