• Head of AI Engineering - Group Business

    Guardian Life (New York, NY)
    …voice based digital assistants, automation solutions, agentic AI and intelligent self- service technologies. Your role is pivotal in understanding the impact of ... Digital Assistants, focusing on conversational and natural language driven self- service solutions. + Understanding Digital Assistant Impact: Evaluate how automated… more
    Guardian Life (09/23/25)
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  • Vice President, Technical Support

    BlackRock (New York, NY)
    …leadership** **of Helpdesk vendor management** in a fast paced, high-volume, contact center or enterprise Service Desk environment. + **Excellent knowledge of ... **About this role** ** Service Desk Manager - Job Description** **About This...: become the product owner of an AI Support Agent chatbot and closely partner with the development team… more
    BlackRock (12/16/25)
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  • Excess Casualty Wholesale Account Manager

    The Hartford (New York, NY)
    …acts as the gatekeeper between the agent , Underwriter and the Operations Service Center Underwriting Support + Performs initial prequalification on all new ... Primary Casualty and Excess Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting as a… more
    The Hartford (11/14/25)
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  • Sales Performance & Conversion Quality Manager

    Intuit (Albany, NY)
    …**Quality Strategy & Framework Development** + Own and evolve the sales and service QA strategy, integrating AI and human-led scoring to deliver insights that ... Product, and Operations. + Help shape strategy for improving agent effectiveness, customer outcomes, and end-to-end sales performance. **Cross-Functional… more
    Intuit (12/13/25)
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  • Senior Receptionist

    Compass Group, North America (New York, NY)
    …of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary ... meaningful career. **Job Summary** Working as a Guest Services Agent will allow you the opportunity to work with...Guests, Vendors, and Employees entering the lobby and reception center , and will display an energetic, friendly, and approachable… more
    Compass Group, North America (12/03/25)
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  • Local System Administrator

    Colgate-Palmolive (New York, NY)
    …closely with the Global Consumer Affairs Technology team, our outsourced contact center and our GIT teams. **The Primary Responsibilities Include:** **Change Request ... Processing** + Work with contact center LSA and Global Consumer Affairs to initiate, assess,...an AI Enaber **Required Qualifications:** + Experience in Emplifi Agent Administration (experience with Salesforce or Zendesk may be… more
    Colgate-Palmolive (11/06/25)
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  • Group Product Manager

    Coinbase (Albany, NY)
    …experience. In this role, you will drive a product group to build self- service and automated support experiences, as well as user journeys that connect customers ... email, or voice support lines accessible through our Help Center ([https://help.coinbase.com](https://help.coinbase.com)) and Social Platforms. You'll drive the next… more
    Coinbase (11/09/25)
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  • Cust Svc Operations Analyst 2

    Public Consulting Group (Albany, NY)
    …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... tickets are being addressed within set metrics and timeframes. Our support center empowers best practice education solutions that help schools better meet the… more
    Public Consulting Group (10/29/25)
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  • Nurse Practitioner - Primary Care

    Veterans Affairs, Veterans Health Administration (Syracuse, NY)
    …patients, the subsection may be defined either by a disease status (eg agent orange patients), or demographic status (women veterans, OIF/OEF veterans, etc). These ... annual required training as determined by VHA or Medical Center Policy. All providers are to adhere to OPM...are proficient in basic written and spoken English. Selective Service Registration is required for males born after 12/31/1959.… more
    Veterans Affairs, Veterans Health Administration (12/09/25)
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  • State EMS Communications Specialist (Disaster…

    New York State Civil Service (Albany, NY)
    …(Disaster Preparedness Program Representative 1) serves as a frontline operations agent within the State Medical Operations Coordination Center (SMOCC), ... one or more years of permanent or contingent-permanent, competitive service at or above a Grade 12 and eligible...representing an agency or organization in an Emergency Operations Center or leadership position on the Incident Command System;… more
    New York State Civil Service (12/02/25)
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